Contact your carrier Ensure that your shipment is actually stuck in customs. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. Delivery delays can be caused by events beyond the control of DHL, e.g. As a result, there will be a shipping delay. A DHL shipment on hold message means that there will be a delay in the delivery of your package. The hold normally isnt longer than 1 week. How long does a shipment from Hong Kong take? This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. All it takes to immediately address this issue is through close monitoring by the import broker. This is very frustrating, but it cannot always be avoided. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Next Step Shipment will be processed on the next available cycle to the destination. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. So, if your shipment is work-related, your work will also be impacted. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. And it all depends on the specific goods being shipped. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. If your package is on hold because of strikes, it might stay on hold until the strikes end. It is frustrating when you see that your DHL package is on hold. In short, it has stopped and is currently just sitting for some reason. Frequently Asked Questions. Hoping yours gets to you quickly and safely! On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. Don't love it? DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. India. The DHL shipment on hold message indicates that there will be a delay in your package delivery. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. \r\n How do I get my order that is on hold for 9 days now at DHL Hong Kong released. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Hong Kong. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. | [Comprehensive Guide] Inside. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. | 2022 & 2023 Guide, Is The Post Office Open Today? We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Yes mine order is also on hold, and also coming to north America. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. New Zealand. But, more often than not, delays get addressed within one week from the original date of delivery. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. How much does it cost to dismantle a pool table? Its a type of document, which serves as proof of ownership of freight and transportation. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. What Should I Do If My DHL Shipment Is On Hold? Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Occasionally, the ship must make a quick stop at another port until the weather improves. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. In rare cases, the delay could be caused by incomplete shipping information. In some cases, DHL might remove this shipment status in a day. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Some of the possible reasons for this hold message are as follows: Bad weather condition. For examples of the tracking numbers used on DHL shipments, please click here. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. However, what does it mean when you see the DHL shipment on hold message? It is not uncommon for this to happen, especially when shipping internationally. Deposit bank checks virtually with the click of a button. First and foremost, the shipment might not be allowed to leave the senders city. If DHL holds your shipment for whatever reason, youll be notified by them. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. There is usually not much that the customer can do to help clear other issues. It is normal for a hold to be resolved within a week of it occurring. Thankfully, the majority of delays last for less than a week. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. For all you know, it might just be several miles away from you. Why is your DHL shipment on hold & what is causing this? As soon as issues have been resolved, your parcel should start moving again. Keep in mind that your package may be rerouted. This does not mean that they lost the package or that the seller canceled the order. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Bad weather conditions are a common cause of shipping delays. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Unfortunately, this is often a problem for all carriers and not just DHL. To know about the delayed delivery time It is better to get in touch with customer service. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Ireland. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. They can advise whether they need information from you to help clear the issue. Generally, no, you do not need to do anything. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. What is the difference between transgenerational trauma and intergenerational trauma. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Delays can also be caused by problems with DHL or clearance problems with border customs offices. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. In some cases, it may be due to an issue with the package itself. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Welcome! This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Have a tracking number? In these cases, another driver will have to take over. Contact us, No contract. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. We will make another delivery attempt when the receiver is again open for deliveries. By Tuesday, things could be up and running like normal again. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Hopefully, your parcel will soon be on its way again. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. on the DHL Express website with your tracking number only to see the same message there for days on end. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. Again, not very common but it does happen sometimes. Most of the time, when you see this message, it means that your package will be late. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. Your documents should be clear and valid for a swift process. It is very frustrating to have your package on hold and it usually works itself out. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. And it all relies on the things being transported. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . If there has been any change in the shipping route. The carrier is the one who sends out the Arrival Notice. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China : The Final Solution! You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. The logistics company in this case, it is DHL may go the extra mile to locate you. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. How long does it take to ship from Hong Kong to the USA? Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. Local road closures, weather issues, or strikes can all cause delays. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. You might find this issue dragging on for many working days. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. Italy. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Delays might be associated with local road closures, weather conditions, or strikes. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. DHL ensures that the services they provide are of high standards. Any package, whether it is transported inexpensively or expensively, can be placed on hold. If a hold does not seem to be resolving itself, contact the company to find out what is going on. What do I need to do to release my shipment? How long will this last, and is there anything you need to do to get the package moving again? After 2-3 days, the status of the package will become normal again. This depends heavily on what has caused the delay. Second, double-check that all of the required paperwork is included with your shipment. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. You can likewise go to its email update feature to get . The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. This all depends on where you are shipping your product. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. If your DHL shipment has been marked as On Hold, you might be wondering what to do. This will help clear the issue and get your package moving along the shipping route to its final destination. Can You Live in One State and Have a Drivers License in Another? DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. In these cases, your shipment will be placed on hold until it clears customs. If you do not have a tracking number, we advise you to contact your shipper. But dont panic. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Why is my DHL shipment on hold in Hong Kong? Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Been waiting like a month lmao. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. US Customs officials may request additional standards. This is the BEST service around for mail forwarding. How can . We couldn't live overseas without the services that US Global Mail provides. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. The best thing to do is just to wait and see if the message gets updated. No paper mess and a greener planet. No hidden fees. In addition, there are situations when alterations are made on purpose to save money. for non-commercial purpose. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. You can only hope that the items will not get lost along the way. Delay of shipment may result from bad weather conditions. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Take your post-purchase order tracking experience to the next level. Please try using a pieceID / container number if available. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. So, what causes a shipment to be placed on hold? But most of the time DHL tracking is accurate. Does DHL Deliver On Saturday? Copyright 2023 MyPostOfficeLocation.com. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. However, the cause and length of the delay can vary. Save my name, email, and website in this browser for the next time I comment. Excellent!!! You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. This usually occurs if your package is coming from outside of the USA. The shipper or online shop can start an investigation for lost items. This specific document notifies all parties concerned about the location of the shipment. You might find this issue dragging on for many working days. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. 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