We would just take the shuttle and we never waited long. What to do???? Then they ask if anyone has a food allergy. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Thank you again for your great review and tips. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. We spent time at all of the pools and lobbies. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Also, any advice on making specific room requests would be great. Thanks again for everything! It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. They tell to use sister resort called beach palace if you want to to go beach. Secondly, are all the photos taken from your trip by you ? It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Were so proud of him for giving it a try! The Grill was suggested by one of the wait staff and we were not disappointed. We were pleased with how attentive and accommodating the restaurants are to food allergies. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! We are considering here for our family Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Thanks! Wow! At least run shuttle service free of cost to beach palace. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Bring your bathing suit. We did visit the kids pool at sunrise and it was fun. Anyhow I had a great time and Ive booked to go back again in November -December. Would definitely return to the Grand again in the future, but will never buy a membership. Can you share the more popular ones? Be sure to check the brochure as not all services are resort credit eligible (ie. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Kitchen staff was superb! We always could find a chair and restaurant seating also wasnt an issue. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Just ignore them and continue walking until you get outdoor. Youll have a great time! I was wondering, what time do the pools generally close at the Grand? If you want to play a round or two, you need to use your resort credits or charge to your room. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Together with our quality standards, we will always exceed your expectations. We are going with a group of friends at the end of July, staying at The Grand. 3. Foods were good, pastries were amazing. We are going in January 2019, have been going since 2001. Hi, Dining You also have gourmet meal options and delicious poolside bites all day long. You will enjoy your stay. These seafood mini-tacos were incredible. Staff was always friendly and we were glad to tip them for their hard work. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Do you get a pager or phone or something incase they want their parents? . Erin. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Theres a lot to do and many pools to hang out at. The brand of the water bottle is Epura. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. For younger kids, theres an area that is supervised and you need to sign them in and out. Glad you found it useful! Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Did you ever feel like it was overly crowded? See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. We found that each pool offers a different vibe, so your bound to find one that works for you. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Just looking at all your pictures of the amazing food. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! There use to be 2 pools that were heated before renovations began. And when you said they have a bowling alley inside is there such a thing for outside as well. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Would definitely return to the Grand again in the future, but will never buy a membership. Maybe 10 minutes at most. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Thanks for giving an in depth review of the resort. . Required fields are marked *. The poolside service was very nice, too. Thanks She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. They truly deserve it. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Yes all of these photos were taken by us on our trip. By booking the Grand, you also have access to Nizuc so you cant go wrong. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Fresh ice cream on a hot day at the pool. Travelled during spring break (near full capacity), two adults, two kids. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Okay Im a tad confused here. No need to bring your snorkel gear unless you plan to leave the resort. Just ignore them and continue walking until you get outdoor. We didnt eat at JC Steakhouse, so we cant comment. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. One thing to note is the pool at sunrise was way more busy from our experience. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Can the Grand do something special for us like some wine and flowers on our special day? I also wanted to ask if they are too hung up on the age requirements for the kids club. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Not a bad spread! Is all of it included? . Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Hi was curious how they handled allergies. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Erin, Hi. Is this the only higher priveldge club? Wondering how busy it is 2 years later during peak Spring Break! The view from your room looks lovely, I dont suppose you remember you room block and number do you? Can you help us with the costs.? They are still asking us how the white doves came out of his hand. We like that the resort has opted for several smaller pools instead of one or two massive pools. We are so excited about our trip now! I (Cam) foolishly wore a white T-shirt that is now no longer with us. Great review! Delicious. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. The shows were so so (compared to cruise shows) tho. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Delicious. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Very clean comfortable room, water slides, kids club, great restaurants. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Wifi requires no password. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Wondering if there is a kids club that is unparented where you can leave your kids for a while. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. This is one of the only areas we found that is not all-inclusive. This was Nicoles favourite dish from our visit. And, no we didnt swim with the dolphins. Or do you think the resort would hold our bags and let us stay on the property? If you stay at the Grand, you have access to all three resorts. It tasted like a rich, creamy pumpkin pie mouse. This property is HUGE. Thanks for your review. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Maybe presidential suites? We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. We are planning to visit next spring (2019) with our two girls 7 and 3. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. If you stay at the Grand, you have access to all 3 resorts. This is the seafood fettuccine with black ink pasta. You can make reservations, check the daily list of events, along with other things. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Its not cheap, but you get a lot for your money. You pay the same price, but we get a small commission for every booking. So YES bring as many small bills as you can find. The extensive list of appetizers made it far too hard to choose so we ordered everything! Is there an extra charge? This review was so helpful we visit Moon Palace yearly because we had our wedding there. With the waterslides and everything, we think you should book the Grand. Hello! You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. with our boys! We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Review tags are currently only available for English language reviews. Hi. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. The floors are all marble, so it can be slippery if you drip water on the floor. Breakfast flatbread with eggs, bacon and spinach. He made our vacation go from great to exceptional! Do you know what is included with that? The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. No, we didnt have an upgrade. This goes beyond having a kids pool and chicken nuggets at the buffet. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. He also enjoyed the lentil soup. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. This is an exclusive section of the Moon Palace Resort. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We stayed and watched in awe His name was Gabino Martinez. Even the fancy gelato bar? Our readers thank you! The grand will be hosting many music festivals. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Thanks, Mitchel. Do you recall which swim up building is closest to the lobby? She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Hello, Thanks. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Awesome review of the Moon Palace. This was the only decent photo of him after 10+ attempts on the lazy river. The food is really very good so I wouldn't worry about that at all. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. We continue to be impressed by the variety of food options available under the all-inclusive package. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. They thought was really cool. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? It was very helpful! The desserts at the buffets are incredible. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Similar food to the Steakhouse, but no reservation required. Wanted to get your thoughts. Where to begin?! The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. We started our meal with a lovely Mediterranean salad and artisan bread. Taxes and fees that are shown are estimates only. Hello, Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! And that's just The Grand property . This is the adult only pool at the Grand at Moon Palace. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. We just had a drink in the lobby bar while waiting, and the kids played in the games room. We would love to return. or fee for the food and drinks? Also, how is that managed? Spa - the spa is absolutely amazing. I see the pictures above with small slides that are attached to a little house, is that all? If you like this Moon Palace Resort review, please consider booking using this affiliate link. This area will be thick and lush in a few years. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. It looks like a very relaxing place to spend the day(s). We had a blast. 1. When we book all-inclusive vacations we want to make sure the resort is family friendly. They asked us at each meal what allergies our son had. The landscaping is still quite new. Thanks Nguyen! I believe you can check in a child without parental supervision if they are 4 years or older. This is where the Flowrider is located (pictured above). However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? We didnt have any problems getting a table for dinner. The servers make note of it and the kitchen is informed of the allergy. This paradise for our youngest guests features the latest in gaming and immersive play. I have a ZOOM meeting which cant be missed. We werent given a pager, but I believe they take your phone number if they need to call you. First of all, thank you for such a detailed, focussed, and amazing review. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Thanks for stopping by, HJ! The sushi at the Grand Buffet is legit. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. My best friend and our spouses and 4 children. I may have come back to this plate a few times. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. However, if worried, it may be a good idea to book a few ahead of time. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Extremely friendly and connected with the audience. We loved Jade.it was delicious and we went back multiple times. Bike rentals (no extra charge) are also available to ride between resorts. The best part is that you dont need to keep track of your towels. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. 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