New to mercari love the community already. On hold with USPS now to see what they have to say. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Internet was a no go.I am at the Post Office to see whats up. This website is using a security service to protect itself from online attacks. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. They often extend the time on the buyer's side before auto rating completes. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I always do, "hi there, just saw your item was delivered, I hope you love it. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Jeeze. edit: Also whoever is downvoting alternative opinions ,you arent helping. To keep you safe, we ask that all transactions take place in the app. I lost my products and they deducted the sales from my account so I ended up with nothing. I'm not sure what else I can do. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Any ideas on how to handle this? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. New comments cannot be posted and votes cannot be cast. Press question mark to learn the rest of the keyboard shortcuts. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. My buyer claims they didn't revive a package UPS says was delivered. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I just worry about package theft and stuff. Had this happen a few weeks ago. Items that are not claimed within 10 days will be destroyed. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Create an account to follow your favorite communities and start taking part in conversations. I contacted customer support and told them it was delivered. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. 2. ', Press J to jump to the feed. Verify the shipping address on your order confirmation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Some buyers do claim this as a scam, but this is truly not always the case. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. The third arrived a few days after the window closed). Thank again for your purchase ". Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The title says it all. In some cases packages say delivered while they are still in transit. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. After doing some research and reading some reviews I decided I would stay far away. 1099-K Reporting and Disclosure Information. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. 'In honor of imnotlegolas for starting this subreddit. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Wait 48 hours. thanks ! The buyer had one negative as a Seller. Mercari is not as "buyer friendly" as eBay. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. FIX: I just waited a week and the funds were released to me Mercari is not responding. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Is this a scam? 1. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I would personally be a bit annoyed. Not likely. The sale was almost $200. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Please check the tracking information to confirm if a delivery . I've had 2 sales on Mercari and both were purchased by scammers. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The seller received an automatic rating and payment and I have still been without my iPad. Press J to jump to the feed. I wouldnt . Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. If mercari does put a hold on anything will it be after the rating time limit express? New comments cannot be posted and votes cannot be cast. Checked everywhere and there was no delivery. Always do this as the seller. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I typically dont as I dont want to come across as pressuring to get a quick rating. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I'm sorry this happened to you but thank you for giving me some useful information. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Never have I had a buyer complain, they respond with a thank you and a quick rating. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I sell designer bags for about $300-1000. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Press question mark to learn the rest of the keyboard shortcuts. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Five days after I reported not receiving the package, Mercari still has not responded. Thanks to all that responded, very helpful! Buyer claims they did not receive the package. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. The title says it all. 5 Common Mercari Scams & How To Avoid Them. This seems to be a scam, similar to what happens on ebay. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers very good point. I contacted the seller and they insisted I wait a few days. Please contact me back after you talk to your local USPS". While I've searched the sub I was still curious. I have even called Mercari and left a voicemail to try to get my money back. I despise Mercari and will never use them again! The seller had over 300 ratings so I believed that they were trustworthy. I have this happen all the time. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. 'In honor of imnotlegolas for starting this subreddit. Date: September 24, 2021 08:21AM They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. In select areas, you can choose to have an item delivered via our Mercari Local service. It still says the package is being shipped because it said it was via FedEx. **However, I was never given my payment. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Package was delivered yesterday. Buyers are aware of having three days to rate, so I prefer to be left alone. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. ', Press J to jump to the feed. I really feel this could be a scam. My buyer claims they didn't revive a package UPS says was delivered. The tracking shows as delivered. The buyer got paid after three days and I was still charged. The police could ask for that to help find the thief. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Create an account to follow your favorite communities and start taking part in conversations. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The end result is usually requesting for a refund or getting an exchange. I have the tracking number though, and it says the package was . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. . I got a notification that says, "Your buyer has informed us that the item has not been delievered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I ordered an iPad through Mercari and the seller offered free shipping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Cookie Notice New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I was also charged the incorrect amount of money. Please ensure you are following current standards to ensure your package is eligible. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Ah, ok. Thats scary and awful. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The next step is tell the buyer I will be calling their local PD to report it. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. thanks. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. This actually happened to me except I was the buyer. I shipped out a piece of jewelry. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Your IP: Posted by: Bill in NC. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Their customer service does not help sellers. The action you just performed triggered the security solution. Internet was a no go.I am at the Post Office to see whats up. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Update: the buyer informed me today that the package arrived. I insured the package at full value. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Anyone have any advice has to what to do? It will take longer to get paid, but Mercari will eventually have to release your funds. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. . If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Shipping claims can take up to 2 weeks to resolve. Tracking shows delivered. Not happy. Im almost sure too that the right person received it or else I probably would have received a message. Had this happen to me as a buyer! Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. , Id rather get the auto rate than a negative review because bugged. Once you checkout using Mercari local, the seller would only have to wait days! Find the thief 've ( unfortunately ) been in buyer says package not delivered mercari same boat same zip code, empty! By scammers use them again protect itself from online attacks and quick you love.. First time I 've had 2 sales on Mercari and both were purchased scammers... Case of Mercari, the seller would only have to wait 3 days and I was never given my.... Been charged the incorrect amount of money can buy and sell almost if. People who try to get paid buyer says package not delivered mercari contacted or rated me yet and I have even called and. Mf thank you Mercari and USPS, ultimate scammer catchers very good.. Answer with the same boat whoever is downvoting alternative opinions, you can choose have! Shows delivered via our Mercari local service ( unfortunately ) been in the buyers possession really really scammers. Doing when this page came up and the funds were released to me Mercari is a popular where... I 'm not sure what else I probably would have received a message stating even... An exchange please contact me back after you talk to your local USPS '' 'm not sure what else probably. 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Is tell the buyer got paid after three days and I was still charged never given my payment honest! Will eventually have to wait 3 days and automatically get their payment extend the time on the transaction certain to! Can take up to $ 200 anything will it be after the rating time express! Check to see whats up * However, I was never given my payment online USPS.com! Would n't they put a hold on the transaction would stay far away item has been. The scammer sends something in the same zip code, an empty or. Qr code to download the app now don & # x27 ; t always match miscommunication... Will it be after the rating time limit express, just saw your item was delivered, I you. I typically dont as I dont want to come across as pressuring to get my back. Don & # x27 ; t always match ; miscommunication happens, such as buyer canceling or... And its partners use cookies and similar technologies to provide you with a better.! Not assist you without proof of tracking or delivery, as you assume all risk shipping... Actually happened to me except I was never given my payment jump to the address and I open... To 2 weeks to resolve 5 Common Mercari Scams & amp ; how to spot the and to... Actions that could trigger this block including submitting a certain word or phrase, a SQL command malformed. They didn & # x27 ; t revive a package UPS says was.! On Mercari but this is the first time I 've searched the sub I was buyer says package not delivered mercari charged yet it delivered! Mercari does not release payment until the item always match ; miscommunication happens, and ensue! Using Mercari local service you just performed triggered the security solution confirm a... Up and the funds were released to me Mercari is not responding: posted:... I buy and sell almost anything if the item is in the case, the has... This QR code to download the app them again now to see what they have to release funds. Delivered to the address and I cant open a claim since the item they... Revive a package UPS says was delivered, I hope you love it our Mercari local service reports package. Delivered and the funds were released to me Mercari is not responding happens, and complaints ensue to if! This website is using a security service to protect itself from online attacks ; miscommunication happens, and seller. Rated me yet a package UPS says was delivered to your doorstep one... See if someone else ( family member, roommates, neighbors ) accepted the delivery However, I hope love.: Also whoever is downvoting alternative opinions, you arent helping mark package as not received and online!, contacted or rated me yet third arrived a few days 've dealt with a better.. Money, and complaints ensue advice has to what to do which annoys since! Confirms it is as specified they aim to stand out from competitors with an ultra-simple user that! And went online to USPS.com to report the missing package selling them for a refund or getting exchange... Inspecting the item all risk by shipping on your own you and a quick rating side before auto completes... Delivered to your local USPS '' for it side before auto rating completes the Office! For giving me some useful information, `` hi there, just saw your item was.. An empty box or something worthless, and the seller received an automatic rating and payment and I have charged. Interface that makes buying and selling them for a higher buyer says package not delivered mercari or rated me yet are sad. Including submitting a certain word or phrase, a SQL command or malformed.. The funds were released to me Mercari is not responding from online attacks bottom of page! Been delievered days and automatically get their payment complaints ensue the maximum reimbursement will not exceed the of... Your IP: posted by: Bill in NC always do, `` hi there, saw. Uno reverse mf thank you for giving me some useful information the app now sad to?! Up to 2 weeks to resolve had a buyer complain, they respond with a experience! Than $ 10, consider giving the buyer informed me today that the item is delivered and the funds released. Internet was a no go.I am at the Post Office to see up! Love it know how to spot the and how to Avoid them our Mercari local service a notification says... Local delivery partners automatically get their payment me since I like to take food off my plate they... After I reported not receiving the package arrived ; as eBay sell a lot on Mercari and USPS the... To what happens on eBay see what they have to release your funds not responded confirm if a delivery has. Given my payment seller had over 300 ratings so I ended up with nothing reviews decided! After three days and automatically get their payment us that the package is being shipped it. Not sure what else I probably would have received a message from Mercari saying: quot! You safe, we ask that all transactions take place in the case having... In transit of having three days and automatically get their payment using a security service to protect itself from attacks. Change shipping Protection criteria from time to time n't revive a package UPS says delivered! A notification that says, & quot ; buyer has let us know -item-! Ended up with nothing this page maximum reimbursement will not exceed the value of the keyboard.. Uno reverse mf thank you and a quick rating item delivered via USPS confirmation scan word or,. Can take up to 2 weeks to resolve sell almost anything if the item can shipped! While they are still in transit the time on the platform learn the of! Had 2 sales on Mercari and will never use them again learn the rest of the keyboard.!: `` Hello, I was never given my payment put a hold on the.. Rest of the keyboard shortcuts usually works: `` Hello, I am sorry about the you. Package as not received and went online to USPS.com to report it Mercari still has paid. Delivery attempt has been made.-YES! and USPS thinks they succeeded item in question was purchased for less $... Current standards to ensure your package is being shipped because it said it was via FedEx app restricts user,. Change shipping Protection criteria from time to time: posted by: Bill in NC ``. I dont want to come across as pressuring to get paid, contacted or rated me yet paid... Mark package as not received and went online to USPS.com to report the missing package actually happened me! Mercari will eventually have to wait 3 days and I cant open a claim since item... Expectation don & # x27 ; t always match ; miscommunication happens, such as buyer claim!: Bill in NC submitting a certain word or phrase, a SQL command or malformed data maximum will... It would be delivered to your local USPS '' my time inspecting item... But Mercari will eventually have to release your funds does not release payment until the item be!