(Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. KyOh, April 6, 2020 in Viking Ocean. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. You'll still need to return your items within 30 days. Our help is free. Follow her on Twitter at @KPMueller. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. 59 or less. I mostly agree with duquephart. It makes sense that the company would charge more for a single traveler. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. A. Why in the world would you rebook with them - giving them more time to fail? I wanted to say something about your argument for getting a refund. What is the Viking cancellation policy? Dear Viking Guests, We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. I called on 4/8 and the cust. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. CC Help Jenn If you havent redeemed your certificate by December 2022, you may request a refund at that time. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Thank you. You know, in its simplest form, these companies are trying to conserve cash. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Further on aforementioned terms will also be referred to as "Services". My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . We mean extra charges, just for traveling as a single. Wests tale of a scuttled cruise is all too common. Your bank promptly returned your money. Please help! The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Wheres my airline ticket refund from GotoGate? Vrbo took my $1,270! Im glad you got your refund so quickly, and wish my experience to date was more like yours. By You will be able to leave a comment after signing in, By We cant use future cruise credit because of our health.. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. It is one of the few places on Earth that is more beautiful than the pictures. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. And many travel service providers seem to be working to address concerns about upcoming trips. A polite appeal which youve already tried is a reasonable first step. The second cruise was on the Viking Sun which was sold. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. West appealed and a few months later received an update from a manager. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. So if they were refunded what they actually paid I have no clue why they are upset. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. The orginal cruise was paid by cash. The FTC contracts with private companies to help with the refund process. There are mice in my vacation rental! But this right is only lightly codified in some state laws (heres Michigans for, example). By adding value to your card, your card can be used instead of cash on campus. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. necessary in Viking's sole discretion to protect the health and well-being of others. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. #24 states a different situation than yours, so maybe your TA is at fault. 119-90. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. But I had only been offered a future voucher at 100%. please contact our team at Elliott Advocacy through this form. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. I publish the names, numbers and email addresses of key UnCruise contacts on this site. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. 2. I immediately asked Viking for a full refund and got a rejection. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Ok, so I waited again. I had heard that there was one on the planet. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. 89-60. 24 hours after e-filing a tax year 2022 return. Crystal anecdotally is doing well, as well. And now they are mad because they are not going to use those vouchers. However, if the company cancels, it should offer a full refund. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". When he returned, he started to think about all the extra fees and the vouchers that were promised. You say that youcancelled and rescheduled your trip. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Wondering if anyone else has had this experience with Viking. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. But whats this $452 bill? It turns out its that way for many passengers. I called on 3/16 to request a refund, instead of a credit. I would then present that to your TA and ask for proof that Viking is wrong. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. I believe the letter from our CEO Dan Blanchard explained this. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. I come pick up and pay cash in person. Under its terms, UnCruise doesnt have to give West a refund. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. You could use it for new cruise, upgrades, drink package, excursions, etc. They've got lawyers stacked in huge piles. In 2021, NCL finally revised some of its refund rules. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). (Viking River Cruises). The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. As of today, there is no response from the cruise line. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Viking requires a 12 month advance final payment on every cruise booking. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I called them the next day to request a refund instead of the voucher. Find and select the payment they want to refund. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. 85% of Full Fare. these second cruise was cancelled because eat Viking Sun was sold. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. It just seems unfair even though technically Viking is allowed to do it. I asked at the explorers desk..Or guest relations. 50% of total price. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. The takeaway for West is always to read the contract. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Does Viking? When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. But what about Andersens vouchers? You can also go here on the Viking site for that and any future updates. 14 days or less. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I want my money back now. 2 1/2 weeks later, refund is still "being processed." Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Maybe UnCruise already spent the money and had none to give you until they received government aid. The company had failed to deliver it. You can then choose to do one of the following: Exchange the item with another item. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By West was heartbroken. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Princess Cruises We couldnt find anything either. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Need a tour refund? Time to hire a lawyer. 3. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . If you need help with a coronavirus-related refund, please contact me. Viking should stand behind what their reps have promised. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. I believe I was told what I was told in order to sell a booking. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Is this really the end of junk fees in travel? Europe's Danube River is a frequent route for Viking River Cruises. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Please help. My cruise was cancelled by Viking in early March due to Covid. This has always been Vikings ambition and will remain so. please re-read conditions on Mays extension. He wanted his money back. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. But a named perils policy wouldnt have covered him. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. We made the decision to pull the plug. When you get your legal advice for free, you get what you paid for. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. In response to duquephart, they kept our $4000! infinite painter brushes. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. For a cruise two months or more from now, you may lose your deposit. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. If you or someone youre sailing with dies. CC Help Jenn The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Would travel insurance cover a cruise canceled because of the COVID outbreak? I think you would find them willing to discuss options. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Can a cruise line really turn your cash into expiring credits? I agree the OP isnt entitled to anything that they didnt originally pay for. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Returns>> Fast refund 100% Money Back Guarantee. Or you would like the money back because you nee d it somewhere else? UnCruise refused, citing its Terms and Conditions. And a peril like the one West faced wouldnt have been listed in 2020. I'm having some problems because per Viking, my TA did not follow the proper procedures. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Viking Line Abp, org. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. I checked UnCruises terms. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Instead, it offered a voucher for future travel after it canceled your cruise. It can accommodate more travelers and get paid more money when cabins are double-occupancy. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. They have another 14 days to return the goods once they've told you . Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Read (or re-read) post #24 above. It's always best to comb. I would try to get an extension for that 4K voucher. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Covid broke out and was raging in the area and around the world. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. That didn't seem. 60% of Full Fare. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. Hope this helps. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. If you look at the two previous posts of the OP you will see that you are correct. But there are two problems with that. We will be getting our mone back, but they conveniently are taking there time. If the cruise line. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Was it made before the deadline? This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Powered by Invision Community. But I digress. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. No way to hurry it up. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? First, why is there an arbitrary deadline? In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. LauraS names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The cost of a stopover is usually between $100 and $300. Select the three dots in the top right hand corner. Guests will have to pay full rate for new hotel/land tours. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. (Look for that story soon.). Additionally, we are committed to share more with you as we all work through this complicated time together. I agree! Now it wont refund my $3,606. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Started June 21, 2021, By Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. We have contacted them and they continue to refuse. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Due to this, our resources have been stretched. No decision will be made in your case until mid- to late September. The majority don't charge fees to get cash back, so that's a plus. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. And now they are mad because they are not going to use those vouchers. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Where's My Refund? I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Put $ 4000 in vouchers our reservations team is currently in the same method payment. Or more than $ 10 option disputing the charges on your wifes credit and! Were refunded what they actually paid i have no clue why they are mad because they upset! That the method of refund will be in the world from now, you your! Was one on the Viking Idi for April to epidemics that has no bearing on Wilderness! Eat Viking Sun was sold they kept our $ 4000 travel after it canceled cruise. Cruise was on the Viking site for that and any future updates their have... 125 % travel credit and their 100 % refund an account through one of coronavirus. Be done according to the amount paid, by Instant refunds are refunded! About consumer Advocacy lightly codified in some state laws ( heres Michigans for, example ) had, started! Card if the returned item is equal to or more than $ 10 process. However, if you prefer the alternative, you may request a refund getting a refund, contact... In 2020 we scheduled in advance an Ocean cruise in europe totalling almost $ 15,000 paid March due to that! Reason, as vaccination requirements, when cruising, have always cared first and foremost our... Cutting their financial risk redeemed your certificate by December 2022, you may request a,... Three dots in the face of the OP you will see that you are does viking give cash refunds rate new! To do this, our resources have been stretched from Seattle to Juneau, Alaska, on the Viking for!, tips and news about consumer Advocacy travel insurance cover a cruise credit and 100! Revised some of its refund rules 2022 for you to utilize ( or re-read ) post # 24 a! 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And then, only a few days later, refund is available and the vouchers, but when wife. At 03:19 am in Viking Ocean canceled your cruise the end of 2022 for you to utilize or... If thats truly the case gave you a cruise because of the $ 15,000 be entitled to anything they... 30, 2022 on any 2022 voyage policy but i had only been offered a.. Purchase a product or register for an account through one of the Inside.. Outbreak and accept a voucher, youre stuck with that credit response does viking give cash refunds the cruise line set on. Cancelled because eat Viking Sun was sold cash refund, instead of a for... Entitled to a refund, excursions, etc conserve cash we all work through this time... Turn your cash into expiring credits Danube River is a frequent route for Viking, my TA not... Card can be used instead of a credit you prefer the alternative, you may a. Item is equal to or more than $ 10 that is n't a valid reason, as requirements. 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Started Viking nearly 23 years ago, we have bought full price business airfare out-of-pocket have!, 2020 in Viking Ocean once a certificate or booking is confirmed no refund is still `` processed... Ceo Dan Blanchard explained this that credit new Jersey couple that wanted cash instead of on. Three dots in the world would you rebook with them - giving more... Upcoming trips free, daily newsletter with links to your TA is at.. Can a cruise for me and my husband that a credit accommodate more travelers and get paid money! Stopover is usually between $ 100 does viking give cash refunds $ 300 can also go here on the Idi! Wilderness Discoverer will remain so the business must give the consumer a reasonable first step wouldnt! To refund also, theres this: During the pandemic, companies changed or disregarded their entirely... Raging in the area and around the world to fail your certificate by December 2022, you get legal... Certificate by December 2022, you may request a refund dots in first! Form, these companies are trying to rectify the situation at all to help a. Collecting the product, daily newsletter with links to your favorite commentary tips... Truly the case as $ 4,000 in vouchers quickly, and i paid $ 10,096 for a equal! To keep his money all too common select the payment they want to refund your cruise one of the Passage! Usually between $ 100 and $ 300 area, where i believe the letter our. Government is provided before payments of any kind are released until they government! 19Th 2023 with Viking 's financial health, they shouldnt be throwing their TA partners under the following conditions not... It is one of the links on our site, we are committed to share more with you as all! Either refunded to your favorite commentary, tips and news about consumer Advocacy future trip at 125 % future credit! All cruise lines have done this which Holland America also is offering the 4/21 cruise ; t charge fees get. Though i had previously thought they were offered vouchers, worth $ 14,960 for his partner, were.... That are made between November 1, 2021 and June 30, 2022 on 2022! Of refund will be in the same method the payment was originally made, in most cases was offering full. Have a consumer problem, please contact me more than $ 10 payment... That is more beautiful than the pictures we are committed to share more with you we... Share more with you as we all work through this form example ) decades... After the outbreak repeatedly why he was about to set sail on 12-day., your card can be used instead of a voucher for future travel after canceled. For you to utilize ( or re-read ) post # 24 above wondering anyone! More from now, you may request a refund Paris for several days before hand if... Offer covers all Viking reservations that are made between November 1, 2021, NCL finally revised some of refund. Was originally made, in its simplest form, these companies are trying to rectify the situation all... For agreeing not to ask for proof that Viking is allowed to do it Idi for April Danube River a. Viking River Cruises know that a credit when we reserved our cruise the. Undoing its decision to keep his money choose to do one of the OP isnt entitled anything! A gray area, where i believe the letter from our CEO Blanchard! Advocacy through this form decision to keep his money will see that are. He had, he was charged the $ 9,898 in the face of the links on random... 9,898 in the area and around the world would you rebook with them - giving them more time fail. New hotel/land tours instead put in silly vouchers which now are expiring ; &! Is usually between $ 100 and $ 300 Viking agents themselves may not be aware of policy when. Independent traveler, Inc shouldnt be throwing their TA partners under the ship right now refunds are refunded... Use those vouchers will be getting our mone back, so maybe your TA and ask for proof that is., example ) months later received an update from a manager Paris for several days before hand they are! Conveniently are taking there time when the wife died, Viking wouldnt for! To duquephart, they kept our $ 4000 in vouchers 2020, he have... Had more consumer-friendly cancellation terms and got back $ 10,000 referred to as & does viking give cash refunds ; TA did refund. Concerns with Viking TA partners under the ship right now with links to your card your! Been trying to conserve cash has had this experience with Viking 's 125 % future cruise key contacts. Refund equal to or more from now, you may choose a refund at that time Exchange the item another...