Need to talk to us? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Prices are life and always changing. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Dear Julliete, Many thanks for your feedback! You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. If I misspell my name, is correction required? If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. No Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Stay away!! It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Companies can ask for reviews via automatic invitations. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. However it took 5 weeks, dozens of emails for you to confirm the agreement. Bought wrong ticket because they shower wrong results. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Googled other phone numbers - all disconnected. Also there is a choice of "lounges," but there is no explanation of the differences. Open tickets are valid for up to 12 months from booking date (see ticket conditions). This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Our original booking made in January for April was cancelled by the ferry company. Dear customer, Many thanks for your feedback! That is why we are trusted by over 2.5 million customers and counting. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. I am now writing direct to their registered office. Terrible service, maybe not a scam but don't use them. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Learn when you may be eligible for a refund and how to request reimbursement. They never respond to mails and have no phone number. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. As a result of the above incident, my BRP (resident permit) was also stolen. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Ferryhopper applies a small modification fee of 6 (euros) per booking. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! I got the cash but obviously just the value of our cancelled tickets. Kind regards, Maya from Direct Ferries. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. I have travelled many times ever since my first positive booking experience. There is no contact number on the website to ring. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Seriously this is basically a scam. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. I tried to amend my booking several times. We may also ask for additional information if you wish to change the email address or phone number you have provided. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Receive current traffic conditions, mountain pass reports, construction updates and more. Our credit card was charged but we never received any confirmation or ticket information. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Losing hope though Dont bother! Date of experience: March 2022. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. We use dedicated people and clever technology to safeguard our platform. Reviewed 18 September 2020 via mobile. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. It goes against our guidelines to offer incentives for reviews. No additional administration fees will be charged. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Phone. We are very sorry that you are not happy with our service. I was unable to check in as the FRS website didnt recognise the details. I have bought it carefully, I have checked my email, spam etc. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Incredibly unhelpful. Our team checks each review posted on the site disputed by our community as not meeting our. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Tried to call DF with a number provided by Stena - phone disconnected. Thank you for booking with Direct Ferries. I will never use this company again Report this review Diabolical way to treat disabled, limited income people , or even anyone!! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Scammed our group of 12- Disgusting company. -10 min from Costa da Caparica by car -8 min from Cova do Kind regards, Maya from Direct Ferries. Please send any questions or comments to: help@poferries.com or submit an enquiry. How long does it take for the refund to appear in my bank account? The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Wait does that mean I can retrospectively change the terms to every contract I've entered into? My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Unhelpful Customer Service not prepared to engage or help with simple requests. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I had the same problem with P&O and vouchers. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. I appreciate that they are extremely busy atm , but find this unacceptable. 2-3 Three Rivers Business Centre, Felixstowe Road. It's a workaround but WAY cheaper than cabs. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Well done Direct Ferries. Really poor service - i would have nothing to do with this company. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Each ferry company has its own cancellation policy. !Their phone number is turned off for incoming calls!!!WHY????!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What if I don't know the plate number of my rental car? Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. six hours for a journey of more than 24 hours. Please note: prices rise as space becomes less available. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. All the information you need on ticket changes, cancellations and refunds is here. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. 99% of travellers recommend this experience. Point blank refused and they sent a refund without any messages to inform me. Follow us on Twitter for the latest WSF information! having to cancel the chair, which then allows you to book a cabin. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. All the above incident has been recorded with the police. Verification can help ensure real people write reviews about real companies. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. more. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Thank you for booking with Direct Ferries. These vermin are interested only in your money - not servicing customers. Would recommend at all cost, better buy is straight from actual company. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. If you do prefer to contact us in writing, our postal adress is: Please note that we can be contacted through our contact form on our website. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line WebWill I get a refund if I cancel my booking? When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. WebPlease use the contact form on our website to request a ticket change. Thank you. Dover Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. due to bad weather conditions, strikes, etc.). Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required.
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