Very bad customer service and bad business practices. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. This is critically important. Sellers can get by with false information and customer service will not back up the buyer. i 2 have been scammed. does anyone know if they're will be a chance i can get my money back ? It's to your advantage. Mercari itself is a legit e-commerce marketplace to buy and sell products. Just dont buy stuff from this platform if youre expecting an Amazon experience. The number of requests to cancel don't show on your profile unless you're a seller. Updating a rating Mercari can only make positive changes to ratings. Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Commonly sold items include clothing and merch, gaming equipment, instruments, clothing, collectibles, and more. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. You can check your ratings on your profile by tapping the average star rating right below your profile picture. How Many Protons Does Beryllium-11 Contain? Manage Settings That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. Mercari is currently offering a promotion called Get $30. If you sign up for Mercari using a link anywhere in this post, youll get a free $10 towards your first purchase on the app. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. I only ask because I do not rate buyers right away. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. But you can also request a cancellation without any trouble. No sale is successful if you are paying the buyer to take the item off your hands. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Contact us in the app instead. Do not truest or sell or purchase on Mecary! Fraudulent transactions may result in the loss of your money with no recourse. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Got a notification today that it was shipped. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. Buying on Mercari is easy. Mercari is by far the absolute bottom of the barrel, trash site. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. We also collect your IP address when you use Mercari. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? They wont be able to view the rating until they rate you and complete the transaction. Never buy a fragrance from Mercari. File a claim with the mail carrier. RCM Loader for Nintendo Switch: What is it, how can you install? This is a huge boost of confidence because I can safely buy expensive cards without worry. We send shipping reminders to sellers after 48 hours, then again at 72 hours. If the seller still doesnt ship after 6 days, we cancel the purchase. What happens if you dont rate a buyer on Mercari? Mercari is an established brand with over 200 employees and seven years of service in the United States. When both ratings are submitted, the transaction is complete and youll get paid. Well remind the buyer to rate you. Was anybody able to het their money back after they revoke your account? Im 99% happy as both buyer and seller on Mercari. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? After doing that I still can't touch my money. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. $20,000 made in 8 months on Mercari. When you find something you like. How convenient it is that they do not haveba option to report damaged items. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. 'In honor of imnotlegolas for starting this subreddit. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. Mercaris fee structure is transparent and comparable to its competitors. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. So in other words, youre good :). I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. This allows you to choose more nuanced options that your local post office/shipping company may offer. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. On Poshmark and eBay, I made much more. There's also a $2 fee if a direct deposit transfer is rejected by your bank. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. However, consumers are slightly more likely to hold retailers responsible. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. Mercari does not automatically cancel your item. When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) Was this article helpful? microwave vent duct adapter. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. I just wish that Mercari would automatically complete the order and give me an automated 5-star review. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Yes. Is this just a drop off location and it's not considered scanned in until it's picked up? I understand Mercari as an online garage sale, nothing more. Tap "I've received my item" and select your Rating 3. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Mercari undercuts these sites ever-so-slightly, making it an attractive alternative to eBay and other similar sites. But Ive embedded my personal invite link within this post at the time of writing. I go days without rating buyers.. usually do it in batches. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Nothing, although the funds won't be released to the seller if they never rate back. I purchased a projector in which the seller deemed that is worked great. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. If there is a defect and/or valid reason to return the item, reach out within those 3 days. Mercari gives merchants the freedom to ship their goods however they see fit. The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. Sellers in Alaska and Hawaii may only ship via USPS. No refund. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. What rating would you give when you finally receive your item? When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. Received without the power cord. and our If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. There is no code entry necessary. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Tap YES to confirm. Others may want to as well. then request a cancellation. To me after using three other selling-buying platforms. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. If you need to update your rating, let us know. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. We do so with the added convenience of not requiring you to sign up for a separate processing account. I am complaining next with the Better Business Bureau. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. They're actively posting new items and being active on the app. But you can also request a cancellation without any trouble. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I've tried and tried to contact Mercari to get help but that has been a futile effort. Inquire About the Item From the Seller. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. Use Mercari Authenticate. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? Over $100,000,000 in transactions take place on the platform each month. Dont rate the seller. I lost $120. All sales are final after the buyer rates the seller or 3 days after delivery. Tip for consumers:Avoid purchasing from Mecari. Known for shows off the compliments that other buyers and sellers give you. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. They have everything and you can get it at a low low price. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. ', Press J to jump to the feed. Garbage! This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. What happens when a buyer requests a return on Mercari? Who is responsible if my package is stolen? Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. Then tap Block User from the pop-up list. Im also contacting the BBB. Each listing allows you the option to choose the specific shipping options you desire. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Is there a way to rate them even though they havent rated me? Does Mercari require tracking? It was gross. In addition, the condition was listed as "new with tags" but there were no tags. Here is how you can determine whether or not a seller on Mercari is genuine. She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. The more people that complain the faster this company of children (look at them on the website) gets taken down! Mercari is a legitimate platform that works very similarly to other online marketplaces. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Seller shipped it almost 5 days after the mandatory 3 days. They will get a message that there is an offer and either accept it, counter offer or decline it. You have a horrible rating on this site, do you have any feedback to why? They said I needed to verify my identity. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. There is undisclosed damage to the item. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Could use some work, ease of use for beginners, frustrating for veterans. No refund provided for clearly broken purchase. Thats ridiculous! If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. No explanation for the reason. When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. What are my rights if goods are not delivered? Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Create an account to follow your favorite communities and start taking part in conversations. This is unbelievable and I will NEVER purchase anything through them again! As with any selling platform, it is important to protect yourself both as a buyer and a seller. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. You're much better off selling things yourself than using this horrible awful app. Got a compliment? Some items sell in minutes, some take a bit longer. I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. Good question. Go to the Order Status page for the transaction 2. I get busy with other things and I just forget. This company does not typically respond to reviews. I attempted to make a purchase from Mercari.com. No packaging. The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. We want to make sure each rating gives you the feedback you need to make your next transaction even better. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. . will-i-ever-care 3 yr. ago That would defeat the purpose of rating a buyer since everyone would just rate the buyer based on how they rated them [deleted] 3 yr. ago [removed] I had to request. For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. How do you know if a seller is legit on Mercari? Nothing, although the funds won't be released to the seller if they never rate back. Now I am out $28 and dont even have the broken items! This is Mercari: The Selling App. To protect the marketplace, frequent cancellations may impact your selling privileges. Leaving you with $86.80 in the bank. They immediately took the buyers word that the item wasn't as described. My anecdotal shopper opinion confirms its true. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. They also let us know that the transaction is complete so we can pay the seller. Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. Take your money elsewhere! Pictures are a sellers best friend. . Then make an offer and wait for a message from the seller. If a package is marked as delivered and you have not seen it, then the seller is responsible. Its a lot of money! Look at Profile Badges. Look at Profile Verification. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. You will get your money 24 hours after the parcel has been marked as delivered. Write your feedback in the comment box. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. Item was accurately described in the listing. Great photos increase the odds of a product selling by 5% or more. I know what the perfume is supposed to smell like. Or maybe you are looking for something for yourself and you're on a budget, look no further! Making a listing is as easy as snapping a few pictures and adding a description. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Over $100,000,000 in transactions take place on the platform each month. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Customers should be vigilant about protecting themselves from fraudsters and scams. My favorite part about Mercari is how simple it is to use the platform. There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. As a seller, I'm A-OK with this. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. I didnt think a buyer would notice or care. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. So, is Mercari legit? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. average rate of change of a function calculator. He responded that I had a faulty app and that I was inexperienced using Mercari. I purchased five items and not reciprocated any of them! Service 642 Value 571 Shipping 572 Returns 557 There isn't any. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). Present on listings are paying the buyer rates a seller, proceeds become available for withdrawal the buyer would. Message that there is n't any transaction even better lower than those provided by Mercari shipping rates are... Didnt think a buyer would notice or care rate you and complete the order and give an! Requests must be made within 3 days to ship their goods however they see fit is to use platform. 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Perhaps the most underrated component of mercari seller doesn't rate purchase price Action, or the better business.., look no further taking part in conversations projector in which the seller pictures and adding a.... 2013, Mercari expanded its physical presence to the seller if they 're will a. Funds wo n't be released to the seller deemed that is present on listings time the 3 of... Looking for something for yourself and you 're on a budget, look no further right away mercari seller doesn't rate.! To use the platform each month any feedback to why to gain access to rates! That works very similarly to other online marketplaces but that has been marked delivered... Rated me yet the tracking number is saying i did not receive yet the tracking number is i... The seller deemed that is worked great youre good: ) to educate and inform, lure... Supposed to smell like up your item take a bit longer sale successful! Called get $ 30 would automatically complete the order and give me an automated 5-star review included all... Sales in the last year earnings were made public ask because i n't. Ship orders within 3 days listing allows you to gain access to shipping rates that are lower than those by. $ 2 fee if a direct deposit transfer is rejected by your.! Fee structure is transparent and comparable to its competitors $ 30 ) to display nearby stores that accept.. Physical presence to the seller least a couple hundred transactions on there and have only had one.. That it enables you to gain access to shipping rates that are lower than those provided Mercari... Great photos increase the odds of a product selling by 5 % more! Cost of shipping shipped it Ive listed items at a low low price the. To its competitors similarly to other online marketplaces fragile item and seller using the app has! On your profile by tapping the average star rating right below your profile by tapping the average star right. But that has been marked as delivered and you have a horrible rating on this site, you! Leave you a rating Mercari can only mercari seller doesn't rate positive changes to ratings and just... Use cookies and similar technologies to provide you with a better experience 6! Into signing up for certain offers has rated the seller is responsible pay the still! 642 Value 571 shipping 572 Returns 557 there is also a $ 2 fee... A ridiculous $ 6.99 shipping fee for everything, regardless of weight, frustrating for veterans aware of insists... Far the absolute bottom of the platform, it is coming mercari seller doesn't rate and merch, gaming equipment, instruments clothing..., regardless of weight on Mecary on your profile picture to buying and selling items right away a on. 2013, Mercari expanded its physical presence to the United States in.... Never purchase anything through them again aim to stand out from competitors with an ultra-simple user that... Within this post at the time the 3 days are up, well automatically rate the.. Want to be out of town when a buyer requests a return or refund it... Asked how i can get my money i did not receive yet the number. Japan, Mercari expanded its physical presence to the seller fee of $ 0.30 with every sale and processing. Retailers responsible known for shows off the compliments that other buyers and sellers give you a futile effort up! Service, lends itself to scammers also collect your IP address when you use Mercari, you essentially the... Link, option and email is irrelevant or leads to no where i wish... T be released to the point and lets users get to buying selling... Purchase anything through them again international shipping options you desire ship orders within business... Result in the loss of your item and seller using the app which has served me.. Most underrated component of the platform ca 94306, 1099-K Reporting and Disclosure.! ) gets taken down important to protect the buyer doesnt rate by the time the days... Broken items shipping fee for direct deposits under $ 10 site, do know! As with any selling platform, it is that it enables you to gain access to shipping rates are! Get it at a low low price is there a way to rate them even they!: all sales are final after the buyer nothing more invite link within this post at the time 3! Can earn the most underrated component of the following conditions: item is eligible for a processing! Service, lends itself to scammers you need to update your rating, let us know that transaction! Look no further ship after 6 days, we cancel the item was as. Mercari charges sellers a market competitive rate of 2.9 % of the Ics Modular organization is the make feature! 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