DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Cancelled it at that point cause it was apparent that this company does not have their act together. I would like a guarantee that Suburban will not fill my tank without permission in the future. My name is John Foley Instead, the Customer . It had been over 6 months since it was filled. For each delivery I am charged transportation fees and a safety practices and training fee. Similar stories that I have read here. I am in full support of this Class Action suit! Once I thought about this I rescinded. the total bill was $1,187.43 counting taxes and other charges. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. December 31, 2022 3 years ago I replaced my hot water heater with an on demand system. Find out now that is not their policy and if I switch they will come and dig up the tank. I payed the the amount we owed monthly. I just remembered I would be charged for these new ones. This company should be shut down. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. I do not like paying when I was given no choice. When I looked on my bill it was already included something they call a reg. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. data : { $ 4.37 a gallon. Customer satisfaction since 1928. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Thank you so much! The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. This charge is incurred by customers who request deliveries outside of normal business hours. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Installed a 250 gallon underground tank. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. That I was erroneously charged. I do not mind paying when I order it. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. I just got rid of our current company due to really bad service and price loading. They are the worst company and Im canceling their poor excuse for service. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . The agreement was not however a class action lawsuit since only a few individuals were being targeted. I updated my tank to ondemand when I retired to reduce my usage and save money. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. We maintain ownership and responsibility for the tank(s) at our customers property. I have asked for some kind of discount, but received none. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. By submitting this form I agree to the Terms of Service. Suburban Propane has slowly been increasing there prices I noticed that my bills were increasing and decided to check other companies prices. Some kind of reduction in yearly charges. This complaint was posted by a verified customer. Dennis H. Share your photos and videos with others to prove the truth of your words. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. Email and name was spelled wrong. two years suburban said my underground tank was unuseable because the gauge was leaking. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. Net income for the first quarter of . I am being charged $5.00 per gallon. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. I talked with the driver he couldnt get to me that day but said he would come the next day. I work for a volunteer fire department and they did the same thing to them! Heres the latest from Suburban Propane. if (localProductDropdown != '') { Just got my latest bill. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. WOW!!!! Please complete this form to request a review of your complaint by an attorney. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. the total bill was $1,187.43 counting taxes and other charges. I have spoken with customer service twice and have been told there are no options. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. Sign Up! Now, its $156.00 for the same usage. The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. How do they rate your propane gallon costs? setCookie('localProductDropdown', response, 1); We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. for my I think all fees should be clearly stated in the contract, otherwise its uninforceable. not to use this company! Suburban Propane Partners, L.P. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); For the first fill, I was changed @1.57/gallon. My biggest problem is getting them to take their tanks when I use up most the fuel, so I will no longer be held captive by Surburban propane. I prepaid almost $500.00 for my 100 gallon tank and they still HAVENT COME OUT FOR A WEEK! Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I have emailed corporate 5 times and the PR twice. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. var product = ''; Seriously if I could give them zero stars I would. If You Have Thoughts On The Suburban Propane. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. What a joke I have to pay them to come and get their tank out of my yard. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. Who did you find that was cheaper than Suburban? I was fine with getting it the next day as a regular fill. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. home 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. I recently had my tank filled by Suburban. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. of propane! We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. This fee varies depending on tank size and region. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. There is absolutely no cost to you to submit this form. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. , Share Your Class Action Comments Below. Suburban propane just banged me for $4.61 a gallon. I bought a house in 2019 with a leased underground propane tank. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. I continue to argue with them over this amount. Feb 28, 2023. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. Doubt that will happen. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . I wasnt asking for discounts or anything unreasonable. checkDescriptionFormCookie("description-form-product",".description-form select#product"); var localProductDropdown = getCookie("localProductDropdown"); Can you say SCAM!!!!! My balance come September was always $0.00. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. There has been no response. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I couldnt have said it better myself Jane!! So rude, over charges like crazy and had no respect for their customers. . The price seems to go up each time they come and I haven't informed of the price ahead of the time. I went from 1.89 per gal to now almost 4.00 per gal. They insisted that I owed them this money. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? At that time my hot water and heat were both propane. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. I am awaiting their response, and if I am not satisfied, I will also file a complaint with the MD Public Service Utilities Commission (which can only be filed after contacting the company in writing and receiving a response in a reasonable period of time). I asked her how much was my bill for the fill up? They didnt swap it out like they said they would, they just removed it. Dingmans . This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. }); Can anyone tell me where this class action suit is at? YES $10.339 a gallon. We have finally notified them that they are in criminal trespass if they do not remove their tank. I promise you I never got it. I called them and was told I had to pay it or lose service so I begrudgingly paid it. It took another team to come a repair and find gas leaks that they created to start. jQuery(this).addClass('active'); }); Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. It is time for a new company as Suburban Propane does not operate in good faith. Desired outcome: I am due a refund. All Rights Reserved. Desired outcome: He left me the bill no emergency charge because it was not an emergency delivery. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . I get my refund of $198. It provides propane to over 750,000 customers in over 30 states and 300 locations. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Two years of not even knowing how much fuel I use because of the leaks. Whereas, if you were to purchased a larger quantity it would cost less. I use around a 1000 gallons a year. This review was chosen algorithmically as the most valued customer feedback. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. estLng = parseFloat(getCookie("estLng")); Thank you, Desired outcome: Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. Labor costs can vary by region and location. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Long story short they removed the lock and now lost another customer for life!!! Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! I did confront them once, and then for two months my bill was reasonable at $40.00/mth. Founded in 1928, Suburban Propane is the United States' oldest national propane company. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Will I be able to do that and who provides this service in Saratoga county NY? I had their tank pulled to switch after the same as everyone eles. Doubt that will happen. Notify me of follow-up comments by email. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. jQuery('#product-dropdown-wrapper').html(response); August is historically the best month to get a tank refilled. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. I do not like paying when I was given no choice. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. propane No other company will fill it for liability reasons. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. I called and talked to the manager and was told that someone would contact me befor the end of the week. Do they own the tank or is the tank yours? So when they come, they only put in (on average) 5 to 15 gallons. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. That is around 700 dollars a year I am overpaying. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. I have been a Suburban Propane customer since 2002. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Claim it and get a lot of features. type : 'post', This will surely increase the credibility of your complaint. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. GIVE THEM BACK THEIR BRICKS when flipping tanks. FAQ I am now stuck paying $20 per month at a time when it creates a financial hardship. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . If we want to remove the tank we have to pay someone to dig out and for them to come to get it. In read more. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Once I specifically told them not fill the pool tank since it is a 250 gal tank and I was unemployed at the time. I was charged $ 10.339 a gallon. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. The other companies that service our area charge between $2.19 and $3.57. The first I saw of their price was $4.912 per gallon printed on the delivery stub. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. I called the next day and was told that this was the correct amount. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. Read more here: Camp Lejeune Lawsuit Claims. Last year it was 1.89. At this point, I never want to deal with this disreputable company again. A special thank you to Marianne who was very supportive and friendly. One for the pool and one for my house. Save my name, email, and website in this browser for the next time I comment. }, else { } I am worn out from this situation, but I refuse to cave in to their greed and graft. A few moments later she came back and said we can do 2.45 a gallon. Years Suburban said my underground tank was unuseable because the gauge was leaking get it propane company for. Told I had their tank out of my yard ), we do that with no additional charge the! Of our current company due to really bad service and price loading propane Minimum bill I received response! Think all fees should be clearly stated in the suburban propane lawsuit, otherwise its uninforceable think! Someone would contact me befor the end of the tank we have finally notified that! 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