"Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Requesting a Refund. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Anyone can write a Trustpilot review. failed the examination previously and had to re-sit. It's about $1500 and I have no idea what to do next. Domestic Matches. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. 2023 Trustpilot A/S. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Report a consumer issue. But borders closed and the tour was cancelled. They need a better system and more staff it seems. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Therefore, it's impossible to speak to an actual person. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Hello fresh has an offer on Ticketek, which is a scam don't click it . Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Phone or visit the business and explain the problem and outcome you want. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. We provide information to help consumers and businesses deal with complaints. What is Ticketek's Telephone Speech System? We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Voluntary relocation or where you are changing employer for a new role. It should have processes and systems in place," she said. "Ticketek sells 30 million tickets a year. Ticket resellers must follow certain rules so that consumers are sufficiently informed. It is legal to resell tickets at a higher price than the original ticket price for most events. We recommend buying tickets from an authorised ticket seller. It's very disheartening," Mrs Gillett said. All Theatres and productions and sporting events should seek alternative partners. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. I would like to have this problem fixed quickly please. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Here are 8 tips for writing great reviews. When can I expect some contact and attendance to my issue, Ref 1976165. Below is an example of a complaint letter. Now loding complaint with office of fair trading!! You can vary it to fit your particular problem. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. They may even use the word "official" on the website or in search engines to mislead you. We may take some form of. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Ticketek quick to take the cash yet slow on the refund process. This fee is not included in refunds for Rescheduled or . "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 You can post or email the complaint letter to the business. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 How to make a claim(external link) Disputes Tribunal. Website doesn't work. Should have a zero star rating available. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. The call centre shut the phone to the customer's face.. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. They can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and a business. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. All rights reserved. We missed the show! estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. . How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Ms Davison received her refund from Ticketek within the 20-day grace period. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. This is a review for Ticketek marketplace, run by Ticketek. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Suncorp said Viagogo tickets rarely work so I demanded a refund. Buying from resale sites can be risky and more expensive. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. I replied and asked for a direct line or email address to speak to management/no reply since. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Afterpay What is Google Pay? I will NEVER buy tickets from this company again! We dont resolve individual disputes about ticket purchases. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Management is a shocker. For example, the terms and conditions may say under what circumstances you will receive a refund. I really need me refund of $991.50. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". 5 days ago. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Ripoff Report Needs Your Help! Reply. Anyone has experience getting refunds from them or have advice on what I should do here? Author: Lancaster, Ca. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. She desperately wants her money back after waiting five months. Please be patient with us, we will reply as quickly as we can. What a disgrace!! John is not able to get in to see the show and has lost his money. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. (Receipt required for Doctors note refund up to $100 or equivalent). Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". You can also seek legal advice by contacting a legal service in your state or territory. I'm out $991. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Whether your bank or credit union can raise a chargeback on your behalf; and. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Ticketmaster refunded the 3rd party buyer. Use our tool to help you. Zero stars, uselessly run, waste of a time company. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. to then often have to go to their desk at the venue to follow up the issues. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Often a phone call or visit can fix the issue. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. Sophie has booked seats to an upcoming concert. I've bumped the ticket by responding as recently as January 2023. Companies can ask for reviews via automatic invitations. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. She is given a full refund of her seats plus her booking fee. They may investigate and issue a warning or fine. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". You may: Getting money back from people selling privately can also be difficult. It's likely our team will then need to direct . not being made aware of certain conditions, such as a restricted view. On Twitter, simply let us know which event you're booking and your query. Any vehicle You plan to use during the Booking. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Some industries have an ombudsman or other complaint body that helps resolve disputes. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. . A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. . Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. Ticketek routinely mismanages ticket processing which should be simple. Where You have not been physically examined by aDoctor prior to the date of the Booking. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Your information helps them assess which consumer issues are causing greatest harm. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. How AFCA investigates chargeback complaints. 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