Didn't come around with water or snacks for the rest of the 4 hours. That chicken looks worse than discounted frozen dinners. Our route from LAX to EWR this morning: ORCKA2 LAS Q70 BAWER DBL HCT DSM EVOTE NELLS KEEHO J584 SLT FQM3. Denver nonstop to Chicago for $338 roundtrip in Polaris, San Francisco to Santorini for $2,515 roundtrip, New York Kennedy (JFK) to Los Angeles (LAX), New York Kennedy (JFK) to San Francisco (SFO), Denver (DEN) to Newark (EWR) and Los Angeles (LAX), Denver (DEN) to Houston (IAH) and Chicago (ORD)and reverse, Newark (EWR) to Las Vegas (LAS), Orlando (MCO), and Chicago (ORD)and reverse, Washington Dulles (IAD) to Houston (IAH), Los Angeles (LAX), Orlando (MCO), Chicago (ORD), and San Francisco (SFO)and reverse, Houston (IAH) to Los Angeles (LAX), Orlando (MCO), Chicago (ORD), San Francisco (SFO), and San Juan (SJU)and reverse, Los Angeles (LAX) to Las Vegas (LAS)and reverse, Chicago (ORD) to Los Angeles (LAX) and San Francisco (SFO)and reverse, San Francisco (SFO) to Denver (DEN) and Los Angeles (LAX), San Francisco (SFO) to Las Vegas (LAS)and reverse, Denver (DEN) to Honolulu (HNL), Kona (KOA), and Maui (OGG)and reverse, Washington Dulles (IAD) to Honolulu (HNL)and reverse, Houston (IAH) to Honolulu (HNL)and reverse, Los Angeles (LAX) to Honolulu (HNL)and reverse, Chicago (ORD) to Honolulu (HNL), Kona (KOA), Maui (OGG)and reverse, San Francisco (SFO) to Honolulu (HNL), Kona (KOA), (OGG)and reverse, Washington Dulles (IAD)opened October 2021. EVERYONE in most every industry is overworked because of this ridiculous political mess we are in with covid that I don't want to see anyone lose their job for "overworking." Any suggestions in the meantime on seating please let me know. I might buy the Y+ subscription but Im sure on most flights I could score Y+ at check in. But AFAIK, there is only one Polaris class, not separate Polaris First and Polaris Business. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. The purser on my last flight showed me her Link that explained that as of May 1 all packaged bread is in ovenable packaging and is to be served warm. But u going and add up everything u write off. Find business class flights to Bucharest Airport on LOT, SWISS, Turkish Airlines and more. Conclusion. I despise flying AA and only use them as my absolute last choice. Review: Star Alliance Business Class Lounge Los Angeles LAX Review: United 757-300 First Class Los Angeles to Washington Dulles (Updates First Class Service) Review: United Polaris Lounge Washington Dulles IAD Review: United 777-300ER Polaris Business Class Newark to Delhi Review: Air India Domestic Business Class Lounge Delhi DEL Thanlks for the review. Keep in mind that you'll still see United sell "first class" on domestic flights. I have never understood the obsession with priority boarding (but maybe that is because I do not live in the US) or dining in a metal tube but having said that, I do appreciate french bubbles in the sky and a decent lounge pre-flight. Stop expecting more, you'll always be disappointed. Yes, you can ruin pasta. Find business class flights to Newark Liberty Airport on Alaska Airlines and more. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. United does a really good job with their ground operations here in Honolulu. I have stopped flying United 7 years ago, I would rather pay extra to fly with other airlines. food is such a no-brainer and low hanging fruit, it amazes me how american carriers continue to be so bad at it! The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). He has given few reviews complimenting them. Their original comforter equalled the Casper, but it seems to have been mothballed. Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". Sadly, in the last 5 years, embarrassment has become almost nonexistent. All those that are commenting negatively about luckys boarding point are clearly 1K or GS, and they dont want to have to wait in a line cause they think their status Im platinum with United and I agree with Lucky on boarding. When flying on a Polaris business class ticket on a long-haul international flight, you'll get access to the best possible lounge. @Ben - You weren't flying first class. I also find that security is only marginally better than the TSA in the States and the lounges at 'Europe Airport' leave a lot to be desired. The chicken was definitely dry, but the flavor was okay. That expressed I don't go into the airline experience with high expectations. Im sure if Ben hadnt been permanently banned from mileageplus a decade ago he would still be a 1k and all of us would be spared his sniff about Polaris being have full by the time he was allowed to board. U just dont qualify and wont. Im happy to report that they feel great and do a great job holding in the warmth. I cant resist asking: Did you ask for permission to take all those photos? Thursday, March 24, 2022 The best that you can say about these seats is that they lie flat. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. Featured user comments Your feedback is important in helping us keep our community safe. It came in a box that said 'Hungry Guy' or something like that. I was also happy that this would allow me to write a head-to-head comparison of American and United on roughly comparable Hawaii routes. The perfect @flysas name tag for #Longyearben! UA's Polaris catering is simply terrible. Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. I agree. Air India, Vistara, and United Airlines are some of the major airlines that operate LAX to Ahmedabad flights most frequently. But stop bragging on how much stuff is. All Polaris lounges have now reopened. At least I can fly there private at 34. United first class food is junk For example, the United Club Infinite card gives cardholders the opportunity to earn up to 4,000 Premier Qualifying Points per calendar yearearned 500 PQP per $12,000 in card spending. Sit back and relax with Uniteds inflight entertainment system, offering a broad selection of movies, TV shows and music by means of a crisp, 16-inch HD touchscreen monitor. Paid ticket, not an upgrade or mileage ticket. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. Any airline. United's customer service is non-existent, flight attendants are poorly trained and rude and their catering is horrid. Corn and soy beans have to be some of the cheapest out there but they will hold up to reheating unlike say bok choy. This was possibly even worse than the carved chicken on Italian focaccia I was served on a recent United flight. SO KEEP THIS MILES ANS POINTS. Pre Departure Berverage served in a plastic cup? Its one thing if this was a one-off mistake, but this just seems to be what United considers an acceptable dish. It's the same crap Hawaiian Airline served us on Maui to Seattle flight. UA has the Guam market to its self and charges accordingly. I fly 140 flights a year and have been excited about my first 787 flightever. United business class service Diet Coke. But it is a significantly cheaper, and often faster way to get to Manhattan. However, my biggest stripe is that they dont seem to be all that consistent with doling out blankets and pillows on domestic flights. Chicken usually is yummy, but with that rice and veggies it's true that it looks like Rykers Island prisoner's food. Hahahaha. Sure Delta and AA are better than United. Your 100k safari. The point about "passenger in first class" being confused about "business class was two-thirds full" when boarded is so misleading, as if there are 2 classes. Service was okay. Los Angeles LAX - Honolulu HNL (UA1158) and HNL-LAX (UA534): Until March 26, 2022; . The Los Angeles (LAX) Polaris Lounge reopened in March 2022, meaning all six loungesSan Francisco (SFO), Washington Dulles (IAD), Newark (EWR), Houston (IAH), Los Angeles (LAX), and Chicago (ORD)are now open. Some things never change. Many airlines board their high value customers before others in business class. We had Thai chicken over noodles. Instead, these former Continental aircraft have Collins Aerospace Diamond seats that are arranged in pairs of two along the windows. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. Outboard gate agent horrible as we stood in group 2 line as paid First Class (Yes, honey, the upgrade cleared ;-) ) Unfortunately, no. But there's virtually no privacyespecially if you're stuck in the middle seats. Disgusting meal, service. The two worst F meals I've ever had on a flight were the last two weeks going to/from Maui (via SFO) on United. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. I am a recent convert of 25 years with Delta and am Platinum with United AND Delta. For catering I did the tenderloin and it wasn't overcooked nor dry. How are both your photos going in opposite directions over the Chicago skyline approach photos? This is being political and bias. Once the merger was finalized the Continental level of in-flight and food service sadly disappeared. More United deals on New York/Newark (EWR) to Los Angeles (LAX) flights. Will miss the @united #globalfirstlounge at #ord. Here's what to expect from the in-flight experience. Are you going to do a hotel review? On a 16 hour flight there was dinner after takeoff and breakfast an hour before landing. Here's what you need to know about the airport experience. A very touching movie. FA Laura saved the day with wonderful service. . I usually fly on AA so I was excited to try a different product. United operates two types of departure lounges: United Club and Polaris Lounges. So, somewhere between 75 and 90 pax had already boarded. For my trip home from Washington, DC, I again flew via Newark in order to enjoy a lie-flat seat from coast-to-coast This review covers my business class flight on United Airlines from Newark to Los Angeles onboard a Boeing 757-200. Judging by the crew description, no @ pgSFO -- Nope, it was not warm. This is where the experience starts to go downhill. That makes it great for couples traveling together. And no, I did not ask permission! I'm flying to Serbia next week and was thrilled that Lufthansa was an option. interact with our community. Antarctic cruise prob (60) u write it all off. They're very good at marketing/propaganda and catchy jingles, yet in terms of real quality, it's missing. If the airlines are charging the same prices it's not unreasonable to expect the same service. Thinking back on it, I guess thats what they gotta do to get a plane full of depressed people leaving Hawaii to cooperate, UA372 Amazing United EWR to LAX Flight Deals. United doesnt provide the full Away-designed flying kit as they do in long-haul international flights for their transcontinental crossings. if i remember right they cost $25? Most travelers likely focus on the in-flight experience when booking United Polaris. So I still struggle to see the context of highlighting this observation. However, you can fly in a lie-flat seat and get premium business class service on four premium transcontinental routes: While you won't get premium perks, you can also fly in a lie-flat United business class seat on the following domestic routes within the continental U.S.: In addition, United uses Polaris-configured aircraft for the following flights to Hawaii: Most of United's widebody fleet has been retrofitted with new Polaris seats, and United expects to finish the last Polaris retrofits by summer 2022. It speaks volumes, how much they care about the Business Class customer. But your Polaris ticket grants some nice perks in the airportincluding Premier Access and the Polaris Lounge in six of United's hubs. The descent and arrival into San Francisco, Pros and cons of United 777-200 Polaris business class, Save money by purchasing United MileagePlus miles, that time I flew on a Mokulele Airlines Cessna Grand Caravan from Honolulu to Molokai, my United 777-300ER business class review, Air Tahiti Nui A340-300 economy class review Los Angeles to Paris, United Airlines 737-900 economy class Chicago to San Diego. Its good to see you finally review United a bit more. Overall, this was the weakest part of the journey. Since Uniteds flagship Polaris Lounge at San Francisco is only available to international travellers, we visited the United Club lounge, located on Terminal 3. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. Rude, lazy and "primarily here for your safety".. @Carrie - that would be an amazing and a most comical post! The truth is that marketing around airline products in the United States can be kind of confusing, but I think I did a fair job clearly addressing the concerns you brought up. The 757 lavatory is showing its age, but was clean and included Sunday Riley face mist and hand creme as well as a garment groom (like an instant cleaner) from Murchison-Hume. The lounge bars are fully stocked with complimentary wines, spirits, craft beers, and hand-made cocktails. It was a trip def worth redemmingng FF miles for. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. FYI. In case you are wondering, economy cabin passengers received only a bag with a water bottle, pretzels, and cookies, though buy-on-board service will resume on premium transcontinental flights on April 1st. This is the return of premium route catering, and its worse than ever. However, no nonstop flights are available on this route so one has to go with connecting flights option only. Mealy scrambled eggs, fatty sausage and that's it. Reminds me of that famous Key and Peele skit: I flew SFO-HNL return recently, and the food was poor. Add a place to stay . The best food I was served was on the DEN to ORD leg, on a 737-900 Max. United partners with Sunday Riley to provide skincare products for everything from in-flight amenity kits to soaps and lotions in lavatories and lounges. It was at least palatable, Katsu Chicken and Rice, but, as on all the legs, VERY SMALL portions. I reluctantly decline to ask this guy directly if it is you! The highs include that the gate agent was awesome she had a great personality, and cracked some jokes that were actually funny. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. Unfortunately the one feature of personal televisions that I like most the moving map wasnt working on this flight, so I had to use Wi-Fi to keep track of our flight progress. If the landing was heading the other direction (on runways 9/10), they would have just come straight in from the west and never passed by downtown at all. I completely underestimated how difficult it would be to get here this morning, so once again, I was the first to arrive. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. And 360 delta is like red carpets at award shows. However, it generally still means you'll check in at a kiosk rather than with a United agent. United pre-boards Global Services and Premier 1K members. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. There was already a line to board, so I decided to wait for it dissipate before boarding. U arent that style. Ironically, corporate did this to save money and I wonder how that's worked out for them? Polaris class on this aircraft features a standard Business Class seat which transforms into a fully flat bed. I looked around the cabin and noticed something: I was one of the only people eating. Ive always loved flying, but since the pandemic Ive had more of an appreciation than ever before for just looking out the window and enjoying views. Not at all what you describe. Wi-Fi internet was available for purchase, but my work for the day was complete so I decided to unwind, watch a movie, then sleep. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. 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