Ebay requires tracking on everything you sell, otherwise you forfeit all seller protection, because there is no evidence you even sent anything aside from the buyer's word (and lets be frank, everybody lies. In summary, I (or the building reception) haven't received anything, but the royal mail shows the parcel as delivered. Item specifics. There is a current conflict with FedEx not seeing this address as a residential address but rather a business address. For sellers on eBay, one sure way to protect yourself is to use eBay or PayPal shipping labels. They pulled a "cannot deliver, unsafe, no one home" game once, I called her, said I am in my home office looking at my mailbox. If you have not opened the package, mark it "Return to Sender. I requested to have the negative feedback removed and eBay claims calling me a scam artist and falsely accusing me of selling faulty products is not a legitimate reason for feedback . have looked into it and sided with the seller on the basis of hygiene eBay are being useless here. You can do this by logging into your account and clicking the My eBay link, which will take you to a summary page. by iamlucky13 Fri Feb 01, 2019 6:49 pm, Post Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! Leaving negative feedback for sellers who have won Paypal claims doesn't comply with eBay's feedback policy which the seller can have removed. have never seen before. Note that just like in any other any profession, even the postal service has employees that do not always follow rules and regulationsthis is a fact. by htdrag11 Fri Feb 01, 2019 3:49 pm, Post Even though this is the least occurring reason, it does happen. 31-01-2014 As an eBay seller, theres nothing worse than getting informed that the item you sent hasnt been delivered, but the delivery status says the opposite. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I need help again. by El Greco Fri Feb 01, 2019 10:52 pm, Post As mentioned previously I bought an item got sent a different inferior Cookie Notice Privacy Policy. You will need to submit the following documents as proof of purchase: You can request a refund online by visiting the official USPS website or in person by going to the nearest USPS location and explaining your request. When he puts a package in our mailbox, he scans it right then. 30-01-2014 I exactly did that before posting here. by htdrag11 Mon Feb 04, 2019 2:56 pm, Post In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. If eBay determines the seller is at fault, you will get a full refund, including shipping, within an additional 48 hours. Do you still have an open case? We'll make sure that you can subscribe to any free trial risk-free or cancel a service you don't use in a matter of minutes! Royal Doulton Pacific Set of 6 Bowls 11cm. You can ask for a callback via this link. but when I click the button thr next stage doesn't complete. However, RM cannot send me any written communication because 1. the parcel wasn't addressed to my correct address and the sender should contact them not the reciever (published on their website). All RMAs are valid for 10 days. Home Business ideas Internet Based Industry. Thanks for your message. help the there, only being sent around in circles.Please advise. - tracking shows delivered Durham DO (and Durham is 300 miles away from my home). Is this not enough for ebay that me or someone authorised by me haven't accepted the parcel and since someone has clearly signed for it falsely it appears rather 'stolen', than 'lost' ? Available for both RF and RM licensing. after my own ' investigation' I was able to p Hi I have recently encountered problems bidding near the end of auctions If this is the case, there may be a note about the packages location posted in the system. I ordered off of Ebay and USPS marked it as delivered within 2 days. Estimated delivery dates - opens in a new window or tab include seller's handling time, . They may be able to issue a chargeback or if it's a credit card it might be covered by statutory card purchase protection. So it seems this is a disturbingly regular practice by USPS. Could be a Compromised Account. by dziuniek Mon Feb 04, 2019 7:15 am, Post The shipping duration was 2 vs. 3 days. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. So far they have only sold 17 items and all of them are chargers/ cables. Try now. You will be able to file a missing package claim within 60 days from the mailing date. Just called AusPost and they said they can't. eBay is another place to look for open-box items, but you'll want to shop with care. We have helped over 300,000 people with their problems. We offer a plethora of articles that might come in handy if youre facing other delivery problems, such as: DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. The "Seller" could have just posted anything else of a similar weight. eBay Item NOt Received - but DELIVERED. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. Our local post office pulls all kinds of tricks, including last year finding our local postman tossing thousands of pieces of mail directly in a garbage bin because he did not want to deliver them. In this scenario, should the courier fail to locate and deliver your eBay package, it will be considered lost. Check the places where the courier might have left the parcel, such as their backyard, garage way, porch, etc. Here are few steps to consider: To start the process, you can contact the seller directly, but you have to wait until at least three days past the estimated delivery date. Not only can we clear a path to your rightful refunds, but we can get you the cash that's left on your gift card balance and secure any compensation you deserve. using the eBay app. DoNotPay is invaluable when dealing with companies and their confusing policies, but we can also help you bypass tedious government procedures. I'll give them a call in the morning. I immediately emailed USPS and the seller, including tracking number. However, you still have to give room to allow for postal errorafter all, none of us are perfect. I have just checked using a delivered signed for parcel and the website is currently up and running. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. Anyway, I added a further argument that I am abroad, because ebay believe the parcel was delivered to a correct address (I don't know what is their source, if RM told me otherwise). Amazon Package Sent to the Wrong Address? What to Do as a Seller When EBay Item Says Delivered But Never Received Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. It is the sender of the parcel that has to in initiate the complaint with Aust Post. Save up to 30% when you upgrade to an image pack. Most of our Prime packages arrive in 4-7 days, but they are usually marked as delivered within the 2 days by USPS. To get a refund with DoNotPay, you should: We will automatically send the claim to the couriers claims department. The latest updates and insights for growing your business on eBay, More information on our upcoming eBay UK Events. I've been following the progress all along and today the How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Long story short, package was not delivered and as far as I could tell was not left at a neighbor. on Perhaps it's because the seller refused to make any effort to look into the misdelivery of the item she sent, when only the seller can do so, and not the buyer. Bally Men's Brown Loafers - Size 9.5 Bally Men's Brown Loafers - Size 9.5 Type & Color: Loafers, Brown Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Some of the common reasons eBay packages get delayed are: Although its not a pleasant experience, there is good news! Yeah i should have bought tracking. View related content below. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. BTW, it was never sent. Twitter working on capability for verification code via WhatsApp Twitter is reportedly working on the ability to fully allow users to receive verification codes through WhatsApp, similar to receiving text messages. However, another alternative to the refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. Ask their neighbors or other residents whether they might have picked up the package by mistake, Visit the nearest USPS location and fill out a request form, File an online claim on the FedEx website, Contact FedEx customer support by calling, By going to the UPS Billing Center and selecting, Pick the courier responsible for the package, Answer a few simple questions and hit submit. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. However, given you have said my eBay package says "delivered" I am going to go with you already have a tracking number that you can either look up at the. 09:54 AM, A buyer msg asking where their parcel was.I checked tracking and it said it was delivered yesterday 2 hours after her msg was sent.Tracking stated left in a safe place.She has msg again saying it isn't there safe or otherwise and what am I going to do about it.Am I responsible for this and do I have to refund her.Thanks, on You do not have permission to remove this product association. 7 ; Cylinders, 2 Cast Iron Sleeves. and offered 30 she accepted. The desktop site is fine . We'll also help you do boring tasks quicker or take care of them entirely on your behalf. by Teague Fri Feb 01, 2019 6:49 pm, Post 10:16 AM, I agree with what fellow members have already said, I know what I wish I could say, but I won't, on Note that sometimes packages marked as delivered went to the right zip code but the wrong address. Stock photos, 360 images, vectors and videos .Pairs and hatching eggs are shipped in order of full payment being received. . 26-06-2019 That's right curra and if the item was lost and never delivered then OP might of had to do something about it. 05:09 PM, "In response to your claim, the seller has provided proof of shipmentindicating that the item was shipped to you. Is Getting a Refund for a USPS Late Delivery Possible? Sellers cannot close cases. . com A+ (1638) Add Favorite Seller Seller's Other Items Used Condition FFL is not required Ask Seller a Question Watch Immediate Checkout - Credit Card 3% Credit Card Fee Current Bid $0. The evolution of the Pokmon Trading Card Game. In any case, could you please share the link where I can see the GPS coordinates/ map? by 2pedals Fri Feb 01, 2019 3:57 pm, Post With this information, you should be able to get a refund through Paypal. You took an enormous risk buying an Item of that amount on here. by El Greco Sun Feb 03, 2019 3:17 pm, Post There is no Was this article helpful for you? We had the same mailman for 25 years, now it's a different person every time I see them and they all remind me of Newman on Seinfeld. Also, the delivery location, why the seller didin't use special delivery (or at least some form of tracking) for such a valuable item and why they aren't willing to share the serial number is beyond my understanding (they should at least report it to police and block the phone if it is stolen). It was Parcel Post (a 3kg satchel apparently) "delivered" at the suburb 1 over from me. If by PayPal, your best bet is to file a dispute under their 180 day buyer protection policy. I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "item not received" request. cannot send me item as is out of stock. Beautiful coin received safely, seller highly recommended! Mark as New; . I wasn't allowed to place my bid as it said that I had reached my dresses on one listing. I'm not suggesting that the seller take the hit. Press question mark to learn the rest of the keyboard shortcuts. receive. 09:58 AM. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 30-01-2014 If your eBay buyer hasnt received their package yet, but the status says its been delivered, they should track the package before taking further action. appeal this decision because I have a receipt of my return from the post Yet, I never received it. To track the package handled by USPS, your buyer needs to: If you used FedEx to ship the package, the buyer will have to: If you used UPS as the carrier service, the buyer should: To get a refund from USPS, your eBay buyer can: Getting a refund from FedEx requires your eBay buyer to: If you used UPS for delivery, your buyer can get a refund in the following ways: Input the tracking number in the search field, Enter the tracking number, door tag number, or FedEx office order number in the search field. AU $96.87. How To File a USPS Delivery Complaint in a Few Clicks. I did pay using a credit card and through paypal. Based on El Greco's experience and yours, Amazon is the better option. described brand new, boxed and he was selling it on ebay rather than Tracking will allow them to see whether the item is late or has been delivered to the wrong location. Why Did My Package Go Farther Away, USPS? I recently signed up for Amazon Prime. 26-06-2019 First of all, per paypal and ebay, sig. 26-06-2019 a better phone than I purchased, as a goodwill gesture? Section S12.1L of Paypal's Australian User Agreement states that Buyer Protection for items not received is eligiblewhen the seller doesn't provide proof of postage, that is when the buyer does hold proof of postage, a buyerdoesn't meet the eligibility criteriafor protection against items not received. Theres nothing for the buyer to do on their end. SGA Stock - Remington 870 Magpul design on a classic American shotgun Out of stock MAG460 $109. 26-06-2019 DoNotPay will take the burden off your back and do the job on your behalf! Also note that drivers also sometimes leave packages in a hidden location (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? In some cases, if your neighbour received your mail by accident, they will bring it to you. If a buyer opens a request, we'll send a message with all of the details to your registered email address - it'll be available in your Messages too. Seller notes: "Uncirculated C Mint Mark" . All she provided was the tracking number. eBay's final decision is based on their discretion. You can track your package at any time using various methods. Starting bid was 30, they didn't sell was re listed. You do not have permission to remove this product association. Unfortunately, I don't see anything other that what's in the attached picture. Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. In one case the carrier scanned it as delivered when he got to our street, but (probably in a rush) did not deliver it and it was back in the post office. I'm too frusrated right now. I have gotten to know almost all of my neighbors, in part, because we are constantly receiving each other's mail and re-delivering it ourselves to the proper addresses on our street. Do You Need a Business License to Sell On EBay? or RM's and in both cases I should not be penalised for it. do. I can afford to pay the 8000, how do I increase my limit so this 02:15 PM. - I have already provided them with passport stamps etc. USPS allows you to file claims if your package is lost or you receive a damaged parcel. by htdrag11 Fri Feb 01, 2019 4:30 pm, Post I was returned my item but ebay closed my return request.I want to Have it in mind that once the buyer has less than 5 feedback ratings and/or has been an eBay member for less than a month, chances are you are dealing with an untested customer. I now have the Postmaster's manager's phone number and email. Also, with your tracking number handy, contact the carrier (USPS, FedEx, UPS, or whichever company was tasked with the delivery), and check their website for details. eBay Item Says Delivered but Never ReceivedRequesting a Refund If your missing eBay package was sent with Priority Mail or Priority Mail Express, you can request a refund. and our Yes! Item marked as delivered but buyer says not received Go to solution wendymac54 Community Member (879feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content on 26-06-201909:54 AM Some buyers just don't understand the rules or really don't read them. Explain your side of the story and see if you can get the decision reversed. I have seen PO mark items as delivered that showed up a day or two later. This is an original Oster replacement part. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Item marked as delivered but buyer says not receiv Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. We have a great USPS carrier, same one 5 days a week. DoNotPay is the most efficient way to get a refund, regardless of the carrier company. We encourage you to continue to work directly with the seller toamicably resolve this matter.". 05:22 PM. of oil is required for the Mow N' Stow Series engine. by htdrag11 Mon Feb 04, 2019 1:24 pm, Post Free delivery and returns on eBay Plus items for Plus members. by 8foot7 Fri Feb 01, 2019 3:56 pm, Post Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Thanks, desperation makes one take silly risks!!! While the majority of eBay packages tend to arrive at their intended destination, it is an unavoidable fact of life that some may not. Get stock market quotes, personal finance advice, company news and more. on It was a lot of money and I want to know what I should by mega317 Fri Feb 01, 2019 4:14 pm, Post find any useful information.Only "go to Purchases page". eBay item number: 314026344266. What To Do if eBay Buyer Says Item Not Received, but Tracking Shows Delivered. "In response to your claim, the seller has provided proof of shipment, indicating that the item was shipped to you. Check where it was actually delivered to after it passed through Durham. by htdrag11 Sat Feb 02, 2019 1:22 pm, Post I placed an order on 16th july 2017 and paid an amount of 27499. For a buyer, since opening mail that does not belong to you is illegal, all miss-delivered mails tend to be returned to the post office. Thats the thing i didnt buy tracking, i sent the item on monday and she got it tuesday/wed. The USPS service in my city is horrible in general though. on Quietly & calmly explain what has happened & ask them to either retrieve the parcel or open a compensation claim based on wrong delivery from their distribution centre. 26-06-2019 I might sound shrill on the phone. The content you are looking for has been archived. They help the organizations to focus on the other parcels they have to deliver. This guarantees that PayPal will take more trouble to check the facts, as it is damaging and expensive for them to have decisions reached against them by the ombudsman. eBay cant confirm delivery without tracking so the funds will be held for 21 days. some reason, the items listed with far too much whitespace, only one or If you know where the item ended up, pay a visit & see if you can obtain the item. by criticalmass Sun Feb 03, 2019 11:23 am, Post If the item shows as delivered, the buyer should initiate a query to Australia Post. How to Become a Highly Paid Instagram Influencer, 50 Best Drop Shipping Business ideas & Opportunities for 2023, 50 Best Social Media Business ideas & Opportunities for 2023, How to Become an Instagram Model or Influencer and Get Paid, How to Make Money Taking Surveys Online Without Paying a Dime, 50 Best eBay Selling Tips & Tricks for Beginners in 2023, How to Start an Internet Marketing Home Based Business in 17 Steps, How to Start an Etsy Shop Business in 27 Steps, contact the postal service for an insurance claim, insurance claim with the shipping company, Check with other household members that they did not forget to mention a package arriving, Make a thorough search around the outside of their house to make sure that the package was not left in an unusual place, Ask neighbours whether they have received any packages on behalf on someone else, Contact the shipping company to request more details about the delivery, File a police report if they suspect the item was stolen. It had tracking and was marked as "delivered" over a week ago. They will tell you if the item was mis-delivered. Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. by go_mets Mon Feb 04, 2019 8:25 pm, Post This isn't abnormal. I purchased an iPhone on ebay (as it was out of stock elsewhere). I would RING Paypal (after the tracking check) and ask to talk to a supervisor. VISA the credit card doesn't allow buyers to file chargebacks 1 day. USPS Package Tracking Not UpdatingWhats Wrong? Money will be released on the date stated on paypal because there's no delivery confirmation to release it sooner. I googled and found that people struggled to get this 'prrof of non-delivery'. anyway this should have been seller's responsibility, not buyer's. If I had bought the phone from Curry's and the same thing happened, they would investigate it, not me. Refunds cannot be issued for improperly packaged returned items. Find It In Seconds! The buyer is entitled to a full refund. Edit: Okay AP don't diffentiate between parcel post and click and send (which is definitely tracked to the door). When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. doesn't happen again. In the same way, this is the easiest scenario to address. Maybe the recipient didn't have a broomstick handy crow.. https://www.perthnow.com.au/news/offbeat/australia-post-worker-throws-package-on-roof-offers-ruthles on I went to collect my mail at 7:00 PM and I had mail but no fire stick. Not that there is really much I can do anyway. I feel like she's trying to push this issue awayShe posted via Prepaid satchel with tracking.