The average lead receptionist job description intro is about 206 words; The responsibilities section contains an average of 11 bullets points; The requirements section contains an average of 3 bullets points; Find Better Talent in Less Time. A good receptionist has a pleasing personality, is courteous and polite, and possesses a customer-centric approach to solving problems. Some Receptionists may benefit from a college education, but most need a high school or GED and some may not. Job Description - Retail Lead Receptionist - Start Now. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Finally, avoid saying ?I don't know? A receptionist is the first point of contact for a customer. They also keep the reception area tidy and answer and forward phone calls. They must also be able to multitask under pressure. Americas: +1 857 990 9675 Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. Handling queries and complaints via phone, email and . A good Receptionist is organized, communicates well, and practices excellent time management skills. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They are in charge of helping clients find their way around the office. Also, if you have someone to handle some of the administrative tasks, omit them from here. A Receptionist is a professional who manages the front desk of an organization. Prior experience as a receptionist is also helpful. Europe & Rest of World: +44 203 826 8149. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). Our company is hiring for a head receptionist. The second shift typically arrives at 3pm to 12am, and overlaps for an hour with the morning shift. The skills and qualifications part of your front desk receptionist job description is the most important part of the job description. Receptionists are responsible for providing customer service and managing the front desk of a business. A receptionist must be organized, resourceful, proficient in time management and open to new ideas. They keep a note of any messages and contact information they receive and send it to the office manager. See our article about Project Lead job guide. It's anonymous and will only take a minute. The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. Our Receptionists duties include offering administrative support across the organization. The requirements section contains an average of 3 bullets points. A receptionist is primarily responsible for welcoming the visitors and providing them with the support they need. Great organizational abilities. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Not including years spent in education and/or training. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. A receptionist is often the first person customers or clients will speak to when walking through your door or calling your number. Please review the list of responsibilities and qualifications. 10. Among lead receptionists, 91.9% of them are women, while 8.1% are men. Receptionists are important people in any organization. Receive, date and stamp, and rout incoming mail. This website uses cookies to improve your experience while you navigate through the website. Prior experience as a receptionist or in a related field. It is easy to communicate with the receptionists being organized. The Receptionist will provide efficient and courteous service to all residents and guests. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel. ), (Tell the potential hires what they should do to apply. This position may include managing customer service, issuing tickets or passports, and more. Also tell them what they should include in the application, like rsum, certificates, references, etc.). Assisting colleagues with administrative tasks. Their communication skills, telephone skills and politeness are important in greeting clients and representing the company. The job description for this position entails providing clerical support to teams of legal administrative staff and attorneys. This oftentimes includes performing ad hoc administrative duties as needed. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. A receptionist is often called a front desk clerk and they perform certain tasks that are associated with a front desk clerk. Necessary cookies are absolutely essential for the website to function properly. Hiring a receptionist? 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. Editorial Note: We earn a commission from partner links on Forbes Advisor. This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform. A receptionist is required to handle and field calls as often as necessary. A desk manager is responsible for the day-to-day operations of front desks in hospitality businesses. A Front Office Manager must have excellent written and verbal communication skills. The highest earners make an annual salary of $38,500. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel Using our career map, a lead receptionist can determine their career goals through the career progression. Post a Job on Zippia and take the best from over 7 million monthly job seekers. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy. It is where guests can check in, make reservations, and receive customer service. Whilst ascertaining information employee must be polite cordial and helpful to the guest. Send jobs to 100+ job boards with one submission. Announcing clients as necessary. Receptionists also perform various administrative tasks. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. Front office managers who work in medical offices are likely to enjoy much more regular hours. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Table of Content The care center leader is responsible for coordinating and managing the activities of front office team members. FILL OUT OUR SURVEY. Working as a Lead Receptionist? Receptionist Job Description. Share your experience anonymously. receptionists act as office's eyes and ears. For example, managing an industry-specific software system. Answer all phone calls in a professional and courteous manner. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. Work the switchboard. Many companies hire receptionists as entry level employees and they are expected to have no experience. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. This detailed guide features a receptionist job description, as well as everything you need to know about the role of a receptionist, average salaries, required qualifications, career progression and more. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Team Lead Job Description. Share details of the right person to connect with, including contact number and email address. A Front Desk Receptionist is responsible for performing clerical tasks in an office setting. A receptionist would have to organize the front desk and ensure the office is well organized in order to fit in with the organization's character. A good receptionist is someone who is intelligent and personable and can always help clients or customers. For example, they could start out with a role such as office manager, progress to a title such as operations manager and then eventually end up with the title general manager. The way a receptionist interacts with customers reflects on the company as a whole. In addition to their duties at the front desk, receptionists may be responsible for maintaining communication with other departments of the business, handling customer complaints, or performing other duties as needed. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks. Once you find an organizational system that works for you, handling the minutiae of the job could become easier. Find detail information about lead receptionist job description, duty and skills required for lead receptionist position. If you have a good sense of humor, you?ll be great at this position. Coffee runs for office staff and retrieving mail from the mailroom are things that Receptionists can do during downtime. They may also be involved in some other office role such as handling finances, data entry, or accounting. In addition, because theyre often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Zippia allows you to choose from different easy-to-use Lead Receptionist templates, and provides you with expert advice. If you are able to do these things, you will be able to become one of the most successful professionals in your field. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills. You put them at ease with a calm and friendly demeanor that exemplifies the Legacy mission. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. Receptionist Job Descritption. Staff members are able to stay on track and keep the business running smoothly because of their organizational and multi-tasking abilities. Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs. Excellent written and verbal communication skills. Qualifications for spa receptionist. Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. Most training for receptionist positions take place on-the-job. A receptionist can provide a great experience to those walking into your office or calling over the phone. Send Jobs to 100+ Job Boards with One Submission, Administration and Office Support Job Descriptions, Administrative Assistant Interview Questions, Customer Service Representative Interview Questions. We also use third-party cookies that help us analyze and understand how you use this website. Customer care is a responsibility of the receptionist and they have to provide it. A receptionist's salary depends heavily on the employer and the importance of the role to the company. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. Here is a list of the most common responsibilities of a receptionist: Greeting visitors. Candidates should show up prepared to answer questions that will evaluate their experience, familiarity with workplace tools, process, and skill set, as well as their ability to make quick judgement calls. Provides basic information to patients about the clinic, directions to buildings, etc. But opting out of some of these cookies may have an effect on your browsing experience. Work efficiently with minimal supervision, exercising independent judgment within stated guidelines. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. The receptionist is responsible for maintaining the order in the office and helping to keep things clean. She takes bookings (by telephone or email), prepares bills and takes payments. Receptionists work for companies in many industries. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. The company's office manager is responsible for ensuring that all office needs are met and that everyone is on the same page. In terms of higher education levels, we found that 2.0% of lead receptionists have master's degrees. Communications skills. Our company is growing rapidly and is looking to fill the role of head receptionist. Do you need a degree to be a receptionist? Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. Assisting clients in finding their way around the office. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. We look forward to reviewing your resume. Additionally, she manages a column at Inc. Magazine. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. in To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Starting wage: $18/hr. Good communicator. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. A receptionist is responsible for meeting and greeting clients, booking meetings, and arranging couriers. Receptionists are gatekeepers. The receptionists at the health care and social assistance office are always very helpful and eager to help. You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. In some cases, front desk managers may also be responsible for providing a clear and concise customer service experience. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. The first shift typically arrives at 7am to take over from the night shift and help out during the day. Using our career map, a lead receptionist can determine their career goals through the career progression. In some cases, receptionists may also be responsible for conducting exams and surveys for their clients. Please try again later. They are also in charge of announcing clients when needed. There are many things to keep in mind when training a successful receptionist. They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions Please review the list of responsibilities and qualifications. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. This includes coordinating activities among the front desk staff, ensuring that reservations are processed quickly, and preparing monthly reports. Ensure the maintenance of the front office, entrance foyer, staff area, and board room, Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it, Ensure compliance with all company policies, procedures, and guidelines, Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel, Provide support, mostly administrative to other members of staff according to the directives of the manager, Effective use of English grammar, spelling, and vocabulary, Knowledge of standard procedures and practices in an office, Some knowledge of government operation or other complex and multi-function operations, Ability to communicate must be fairly strong, as this will promote effective working relationships with other member of staff, Ability to understand people that come around, with a degree of poise, and to assist them with their inquiries, and help them with the necessary information that they want, Ability to flow well with visitors to the office, and also to maintain a cooperative relationship with other staff, Ability to learn on the job and apply to work. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. Multitasking and stress management skills are essential for this position. This category only includes cookies that ensures basic functionalities and security features of the website. Receptionists work within an organization to help it run smoothly. By clicking Accept, you consent to the use of ALL the cookies. This role may require working in shifts, so flexibility is a plus. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. They also keep calendars for appointments and plan travel arrangements. Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. A receptionist is someone who helps to manage the customer experience at a business. Instantly Access Millions of Professionals. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential. Jr. Lead Receptionist Resume. If you are strong in leadership, critical thinking and . Many tasks need to be done by the end of the day, so receptionists often have many of them. includes: Create a Resume in Minutes with Professional Resume Templates. They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. Some companies may require a strong communication skills, while others may prefer someone who is knowledgable about office supplies and technology.Regardless of the requirements, it is important that a receptionist be proactive and busy in their work. Receptionists who speak more than one language can expect a more generous salary package. The senior receptionist is one who represents an organization in a friendly and professional way. Learn more from our. One of the most important techniques is to have strong communication skills. Receptionist job descriptions should match a companys specific needs. You might be using an unsupported or outdated browser. Lastly, they should be able to handle any technical challenges that may come up.