Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . 1. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. We may investigate complaints and violations of our policies. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. They do not say they are going to charge such fees per a ticket . If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. No refund, no answered or returned email for days. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. What We Do. Join The National Math and Science Initiative Class Action, Today! Ticket listings are a representation of actual seat location. I must have sent countless emails and phone calls. Top Class Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 2. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . 6.1 No Warranty. Even if you are, it's likely to be a more complicated process. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. . Dave Chappelle Tickets. This advice applies to England. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Only to be given the run around. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. If an event is moved and you cannot make the rearranged date, you should be entitled to . With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . As well as charged me double the amount. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. They gave me complete nose bleed seats. The Weeknd Tour 2023. Instead, it sat on your $2,031. ! Knotfest Japan Tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. But gave me only option was to relist on their site or go to resceduled date. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. I have sent multiple proof to them that the event is indeed canceled. Rufus Du Sol Tickets. Editor, Marcus Herbert. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. What are the viagogo Terms and Conditions? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Plaintiff fails this rigorous analysis.. Travis Scott performs on stage during Wireless festival in London last year. . Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Why can't I see my order or sale in my account? viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. We cannot control the policy of third-party resellers.'. Received Refund in full for cancelled concert. Jay Chou Concert Tickets. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. I have no ideal why a law suit has not come up sooner. Privacy Policy | One Direction Tour 2023. I had tried calling them and the day of the concert and no answer. spiritus Forumite. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 4.2 Stolen Property. When listing seated tickets, all tickets in the same listing must be consecutive seats. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. drug injury lawsuits and product liability lawsuits. I bought tickets for Rammstein before the pandemic and they would not refund me. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. You agree . Tickets for Waste Management Phoenix Open. 4. Can I pick up my tickets instead of having them shipped? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. All sales and bids are final. To register, You must provide your real name, address, phone number, and email address. I'm Travelling - where and when will I receive my tickets? 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. The Weeknd Concert Tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. According to the consumer group Which?, Viagogo's terms and conditions say . If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. We often link to other websites, but we can't be responsible for their content. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). My partner has a job where he is required to go away at the last minute. All Rights Reserved. 4. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Why is the price printed on the ticket different to what I paid? Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Gather all the information you have on the purchase. I sent our ticket numbers but Opera Australia said they were not theirs. 7.1 Ownership of Intellectual Property. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Mtley Cre Concert Tickets. 2.17 Season Cards. . All Rights Reserved. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. 6.9 Change or Suspension of Site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo will keep saying they already paid you but they will never show you the proof of payment. About Us CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 1,779 reviews for Viagogo, 1.3 stars: '1. Many event managers have already committed to providing refunds for cancelled events. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Complain to the ticketing website. I am based in Indiana. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Suggested Article: Verizon Wireless SMS Refund Settlement Details. This charge is in addition to the amount originally paid for the tickets. Faye has now been refunded by her bank after making a chargeback claim. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . The tickets were bought by me as a present for my mother and parents-in-law. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Which? They did not admit to law breaching and refused to provide a refund. Harry Styles Concert Tickets. Which? Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This company is a total scam. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. ', Beware of this fake Disney+ phishing email. Ticket-holders to postponed events will be able . Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Chris Brown Tickets. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. We would like to show you a description here but the site won't allow us. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them.