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processes to meet the business objectives psychometric testing. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Includes reports from 2012 to now. In the assessment centre youll be asked to complete two activities which each run for approximately one hour. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. This outline will assist you to understand the recruitment process for NSW SES. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. Trade Assistant to work at Port Botany or Waverley bus depots. Support the adoption and continual improvement of Business Process Management Each test measures something different according to the scenarios they contain. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Coordinate, monitor and review business processes to identify gaps and If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. 3. Book in early to secure your preferred date. Strategy and Customer Support Divisionwithin Service NSW brings focus Example: Responding to a targeted question about your interests. If you did something as part of a team, be specific about your role. This is where we ask all candidates the same set of questions. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. Information about adjustments throughout the recruitment process and how we can support you. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . The recruitment process is an important part of human resource management (HRM). If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. Remuneration: $33.46 - $34.26 per hour plus superannuation. dealing with a question or complaint for a customer service-focused job. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. 1. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. To become a teacher in NSW public schools, you should apply for the . Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. Summary a brief introduction about you, your work experience, training and interests. The following question is about the 'Commit to Customer Service' intermediate capability. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. Candidate documents are not kept for future jobs. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Tell us about something you did to serve customers in that context. Undergo all assessments of the recruitment process, these include: Security and background checks . If you miss out on the job, we encourage you to keep looking and applying. Some roles require you to be at least eighteen (18) years old. All other streams will only need to attend one assessment centre. The GRP facilitates the recruitment of teacher education graduates for . successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving Search jobs. Closing date:Monday, 13th March 2023. Willing to work an average of 2 to 3 days per week (casual and part-time). It is best if you can tailor the content to the job you are applying for. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Our recruitment process. Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. In this stage you will also be asked to complete an online video interview question. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. The Strategic Workforce Planning Framework and planning cycle. Biographies and information on our current board members. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. The primary, legal and digital streams will complete the same activities including same individual task. About the role: The Business Improvement team at Service NSW are?currently looking Now, for the exciting part - the start of your new career in NSW Government! Will the job help me to serve my community? About. They each bring their individual skills, knowledge and backgrounds together to form a strong, innovative and resilient workforce with a common vision to serve the needs of the NSW Police Force and the community, now and into the future. processes to meet the business objectives Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. There is a short break in between activities. Check that you've received an email confirming your application. Information about the terms and conditions of your proposed employment will be included. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. Review the requirements before you start the assessment, for example time permitted. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. For further assistance, read the application checklist or frequently asked questions. material foroperational having a driver's licence when driving is a key part of the job. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. Implications. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. other activities, such as group exercises or role plays. You may not proceed through every stage of the assessment process. Complete and submit your application. About the role:The Business Improvement team at Service NSW are?currently looking Find out more by contacting SalaryPackagingPLUS! Check the advert and role description of the role to find out more. Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. Focus on how your knowledge, skills, and abilities match those needed for the job. You then present this to assessors when you attend for interview. your capabilities, knowledge and experience compared to the successful candidate. Tell us about any adjustments you may need for the assessment process. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. More information about the NSW Public Service Commission. This builds confidence in understanding how personal information is handled within the workplace. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. Be specific dont tell us what you think you might do in the situation tell us what you did. Insights and analytics into the public sector workforce. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. Our merit principles put importance on fit for the role and agency. Attention: NSW Caretaker Period has commenced: During the NSW Election caretaker period there will be no significant updates to this website. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. Our recruitment process is in line with the Government Sector Employment Act 2013. east Your application checklist Key things to keep in mind as you work through the application process. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. We will tell you if you are successful or not or we may offer you a place in a talent pool. You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. Other assessments vary depending on the job and what is being assessed. show why you are a good fit for the agency and NSW Public Service. Our agency is passionate about delivering first-class Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. ensure our focus is always on the customer. How to request and access PSC information under the GIPA act. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Competitors: Unknown. More information. Biographies and information on our senior executives. Relate your skills, experience and passion to the specific job. Allow 2-3 hours to complete the entire application. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Enabling workplaces where everyone is valued and can participate. For enquiries relating to recruitment please Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. Write your response with honesty and passion. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Are you a keen learner and thrive on always bettering your knowledge and skill set? If the job ad requests a cover letter, you must submit one with your application to be considered for the role. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. Your browsing experience may be affected by not having the most up to date version. This will help you understand your many employer obligations, including tax and superannuation. Capability Application Toolto prepare for the recruitment process by accessing creating letters of offer. Join the Service NSW team of talented, passionate people. The typical recruitment process follows the below steps. Visit the are applied To be You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Visit Website Visit Profile. businessobjectives and Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Undertake analysis on a range of business process identification, modelling, You may be trying to access this site from a secured browser on the server. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". Your application should include responses to the targeted questions and your resume / CV. Line manager: sub managers within the same department. presentations or written exercises. It isn't done without proper strategic planning. Assessment processes are often different. You will be required to consent to a National Police Check as part of . Support business to identify, drive and deliver continuous improvement and uses specific examples of what youve done and what youve achieved. Carefully review the job advertisement to determine if the role is right for you. Think about what we are looking for in asking this question. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. We are focused on delivering first-class customer service, digital transformation and regulatory reform. The capabilities for the role you're applying for are described in the role description. This role at our Balmain Shipyard is a wonderful long term opportunity for a candidate excited about working in public . Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. Includes data collections from the past 20 years. business strategic plans. How you will be communicated with throughout the application and assessment process. Our recruitment processes help you to show how you are the person best suited to the job and the agency. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. your reasons for applying - "Why did you apply for this role?". Copyright 2015 NSW Public Service Commission. present your findings, in writing or verbally. Department of Customer Service. Guidelines, templates, capability comparison guide, and a library of sector role descriptions. You'll also find general information, application checklists, and much more that can help you in your career. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. a case study exercise where your group responds to a brief on a realistic business scenario. supportting business process improvements, providing solutions aligning with calibrated against core values of passion, teamwork, and accountability to