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Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. Privacy Policy | Ban for special circumstances such as extreme weather or life-threatening situation. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. If you or someone you know needs assistance, we can help. Need to turn off electricity at an address and close your account? C 08/08/2011 AEP Workshop Various updates . "If a customer is eligible for the. National Center for Appropriate Technology (NCAT) The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Consumer line: 866-380-9816 or 919-733-9277. Limit the use of My Sensitive Info | Liberty All Rights Reserved. During the heating season, a utility may not ask for a security deposit. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. No disconnect if customer agrees and adheres to payment plan. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Must allow customers to pay balance over next 6 months after winter moratorium. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Medical certification may be renewed three times in 12 months. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and triple digits for summer) as determined by the Commission. Traditionally, utilities send a metering service person to connect or disconnect the meter. If you have forgotten your security code, please call 888.710.4237. Multifamily, new construction, and commercial systems are not eligible. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. No disconnection if customer agrees to and adheres to payment plan. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. We hope youll browse the pages and dig deeper on topics that pique your interest. During the delay the customer is expected to agree to a payment plan. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. If the elderly household is low-income and includes a minor, the protection against termination will apply. Running on . A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Our simple transfer service makes it easier. Medical certification can be renewed once within 120 days. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. During the heating season, a utility may not ask for a security deposit. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. No disconnect if customer agrees and adheres to payment plan. NOTE: These policies may not apply to all utilities in your state. Prohibited when heat advisory from the National Weather Service is in effect. Report a Problem. marilyn mulvey opera singer; hidden cosmetics owner; pre insulated pex pipe Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. To initiate electric service at a new address, you can use your existing REP or select a new one. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Consumer line: 701-328-4082, 877-245-6685. Consumer line: 502-564-3940 or 800-772-4636. Economic Development Training. It has been in business for over a century, starting operations way back in 1906. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. News Releases. No disconnect (Nov-March) if customers agrees to payment plan. 32 F or below or during heat advisory for all residential customers. Consumer line: 888-570-9905, 307-777-7427. Disconnects will resume for residential customers in Virginia on January 11, 2022. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Utilities must offer payment plan suited to customer's financial situation. We use cookies to ensure that we give you the best experience on our website. Request a letter However, if youre moving to another AEP address, use our transfer service form. When you opt in, we automatically fill in your ID from then on. Commission approval is required for disconnection to medical emergency customers. Utilities are required to offer payment plans to customers in danger of disconnection. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Customer must agree to payment plan. Protection for customers entering payment plans; special notice and links to assistance agencies. No disconnect if customer is on a payment plan. Consumer line: 866-380-9816 or 919-733-9277. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Disconnect ban if health of household member would be adversely affected, need medical certificate. To avoid unauthorized access, youll still have to enter your password. Consumer line: 302-736-7500 or 800-282-8574. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Delaware city water systems. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. Consumer line: 303-894-2070 (Denver) or 800-456-0858. 30 day delay and 30 day extension possible in case of life threatening condition. AEP is more than just an energy company. Consumer line: 208-334-0300 or 800-432-0369.