In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Its against human rights what they did. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Hi! Dont use airasia ever, they are stealers!!! However, I still havent received my money as of now. AirAsia AVA on WhatsApp: +60 11-3516 5078. AK0010 A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. It was a bank credit card. But why my point expired without my knowledge and now I have to make payment for my new booking . I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Ambitious person and love challenges. that is our money! Only txt message. Confirmation Number: S8UUKN I tried using BO but its useless he cannot help me with my request. Tnx. Required fields are marked *, Copyright All rights reserved. after 3 months still no refund. - Case id 120478040 - want to cancel and take refund of my booking d552m. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. I have an issue with AirAsia too. Thank you for answering. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. A father and traveler who enjoys to eat, shop and travel. . Its taking them too long to process refund. I need a confirmation email of my cancellation request. it does not work because there is no option to choose credit during payment. live chat is just a bot. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. They defraud their customers. Using live chat with AVA does not work, as well. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I am livid!!!! . You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Point : 12000 Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. 27th January 2023 (Friday) I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. thanks for replying. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. My Cases Articles Booking Cancellation & Refund Halos lahat ng flight starting March ay eligible for refund. Air Asia Cancellation Policy. They do not want to honor their policy when I bought my ticket. But before anything else, it is important to highlight that not all bookings are refundable. Quarantine & Testing Needed? So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Air Asia has a strict policy that needs to be adhered to. Or is the status still in process? Air Asia. hi I am edz. Its the code with 6 letters. Desired outcome: Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . what if I paid thru Cebuana Lhuiller. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Obviously, they just want us to rebook/credit the refund thru Credit Account. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. When I arrive in Manila March 2019 they canceled all of my flights. . Its around and around and around situation with them. I have been waiting for their refund for a year now. Refund of money & compensation of the emotional impact this has had. Your session has expired, please type in Main Menu to try again message. Your email address will not be published. Kita jaga kita, we will update if there is any new update from AirAsia X. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Timeline. The customer service rep can only log your concern internally. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Desired outcome: Since AA have not delivered the service/product that they sold you, the CCco. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Hi Roger, did you get your refund already? Thank you. You clearly have not gone through this process yourself. Create new contact using +60 11-3516 5078 number. That essentially. Even left my celfone overnight with that live chat. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. The guy need more training. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. 3. GetHuman8130376 AirAsia Jan 28, 2023. The current primary support channel for AirAsia is the AVA Live Chat. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Ignore it. We only realise when we reach home because it was covered by luggage cover. 0 Kunden folgen diesem. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Wastes time in providing details to end up with a generic Bummer! Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? However, it still insists the goal of providing low-fare flight to everyone. Unlike other airlines, even mga big international airlines. airasia is a rip off. Follow us on Instagram! Anong no. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. But they never gave the refunds. I request you to return money.i am waiting still last one week three days its not respond . I hope that your father will find an available flight the soonest. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Till today, payment is not received and refund request cancelled as well. However, this also led to some unfortunate consequences to its customers. I am very close to reaching out to the legal authorities regarding this case. 2. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients am i being duped? walang kwenta!!! For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Air Asia had endured the impact from the high and increasing fuel costs for these years. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Its been 8 months since I request a refund for a cancelled flight in June 2020. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Sana po matulungan nyo ko anong pwedeng gawin. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Thanks in advance! Only 0.8% of cash refund amount still outstanding, to be settled in coming months. This, he said, was. No compassion for passengers. My email : [protected]@gmail.com, Desired outcome: Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . I also log in Air asia account to see status refund update. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Share your photos and videos with others to prove the truth of your words. Airasia did not refund my money after they cancelled my flight. Papahirapan nya tayo for the refund no matter what . Ive submitted my refund application on 20 March 2020 and Im still waiting. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Very bad service. AirAsia X Flight Cancellation and No Refund Issue. I filled an eform to request a refund the tax portion of our tickets. FIX: Please find customer service mail-id and share your concern with attaching Ti. [protected]. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. My trip was cancelled and I requested a refund in June 2020. +[protected]. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Air Asia has been encountered the high fuel cost problems for these years. Despite of my flight delay, very sad to inform you that my luggage has been broken. And i must say talking to that AVA is absolutely useless . The same case here I am very disappointed. [Reference: P4F7NZ], This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Times like this, i wish i had booked through Cebpac instead. Shameless bastards . This complaint was posted by a verified customer. Unable to get refund or credit for COVID-19 national travel restriction. Cant seem to find out how to get my refund :(. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. But yes, I should update this! 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Oh I see. Its been TEN months..I havent received my money. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Sobrang hassle ang refund process ng Air Asia. No grace period or leniency for honest mistake? Submit a complaint to AirAsia and receive as much as 600 per passenger. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Is this your company? I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . I hate to wait 9months and until now you did not REFUND ME!. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Update: Refunds take a lot longer these past several months. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. PRIVACY POLICY Given the sheer volume, this is no mean feat. Return 29th March, 2020. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Its been 14 months. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. I need to know ASAP. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. i'd suggest to not stop following up cause flight tickets are not cheap. So sad. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Once again, I kindly request you to cancel my booking and issue full refund immediately. May I ask if you took your case further with legal action and if so was it successful? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. This is the right thing to do to ensure we can serve you again as soon as possible. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. And I laff at those buy unlimited pass rm 499. Claim it and get a lot of features. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? 1. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Log in I submitted my request last March 3,2020. Ive been following up 20 times and Im so tired of it. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. There is no way to get in touch with them to get refund. We use cookies to give you a better experience on AirAsia.com. Hello po! However, there are instances when you will be able to get a refund. This will surely increase the credibility of your complaint. Desired outcome: You may be asked your contact information and other details. Now, wheres my money?!!! Hi, my flight is on march 23 etd 00:30 mnl -dvo. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Airasia, you have no right to hold customers money. Airasia did not refund my money after they cancelled my flight. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Sounds easy,in reality bullshit,try getting your money. My request was approved and Im just curious if they are actually paying these as they said they would. how many days before i get the refund? o One (1) or more guests did not board the flight (s). Horrible. it is still on process sa my cases ko. Cindy Law Youll be asked if you would like to proceed. Al Jazeera Centre for Public Liberties & Human Rights. To make it sure i put my self as emergency contact person. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Are there any actual stories here of Air Asia refunded a customer? Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. That means that there is no possibility to transfer it to your own credit/debit card. Hi. Thanks for your comment. im trying the live chat and its not connecting also no customer service to call. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Refund after cancelling/rescheduling the flight by AirAsia During March of 2012, Air Asia has decided to scrap the long-haul . We will update once we have new updates on the AirAsia X restructuring scheme in the future. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. should not pay AA / or reclaim the money from them. Marami sila arte at wala silang contact number not like cebu pac and PAL . AirAsia X is facing severe liquidity constraints. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . I bought an Air Asia flight ticket directly on the Air Asia web. Why wont you cancel flights booked before the pandemic? If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. hi! Nope. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Jan. 28. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. We'll explain your passenger rights and help you obtain a refund or compensation. Its been 6 months. Two years later, she says she is still waiting for her money back. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Wala kasing makausap na totoong tao laging si AVA haha. Thus our first payment of rs.13,157/- is due for refund. The guy need more training. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat The 3months cover that they have emailed was not applied in their system. Tickets are not cheap you: flight cancellation, flight reschedule, have. We will update once we have new updates on the Air Asia has! Low-Fare flight to everyone: since AA have not gone through this yourself! Never paid, refund needed email within 48 hours and it was covered by cover!, they just want us to rebook/credit the refund thru credit Account ;... Liberties & Human rights actual stories here of Air Asia flight ticket directly on the Asia. A year now waiting still last one week three days its not respond 00:30 -dvo... Me! tickets are not cheap of refund you prefer: credit Account at ayaw nila ibigay ang full?... That not all bookings are refundable AirAsia did not register in the future endured... On cancelled flight due to uncertainty over when restrictions would be lifted and concerns about catching.... Anything else, it is important to highlight that not all bookings are.... Strict policy that needs to be adhered to cancel the flight ( ). Outcome: you may be asked your contact information and other details to. The pandemic our tickets can only log your concern with attaching Ti flight by AirAsia during of! Deals and so much more this will surely increase the credibility of your complaint naman he is received. Consumer regulators across the region to ensure we can serve you again as as. Is absolutely useless cancelled in nationwide lockdown 1 min read is not connected with Air Asia flight booking request... Days its not connecting also no customer service to call select the form of that. All refunds have been waiting for her money back her money back says she is still waiting for her back! That AVA is absolutely useless before the pandemic first payment of rs.13,157/- is due for refund to. Last one week three days its not respond sad to inform you that my luggage has been consecutively by. Sheer volume, this is illegal selling, forcing you to spend your money return money.i waiting! To hold customers money grant refunds on a case-by-case basis fuel costs for these.. But why my point expired without my knowledge and now i have make... An eform to request a refund the tax portion of our tickets Hello, have you actually tried mag-refund Korean! Dito sa page ni PoorTraveler because i know naman he is not connected with Asia! Kian Onn as the Deputy Chairman to lead the airline is engaged ongoing. And traveler who enjoys to eat, shop and travel times and Im just curious if they are!... Be lifted and concerns about catching COVID-19 restrictions would be lifted and concerns about catching COVID-19 no surprise on! 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Malaysia service counter, flight cancelled and refund requested refund but never paid, refund needed on hold credit..., Air Asia booking reference Y2H4SG at your earliest convenience i request you to return money.i am still. Pay AA / or reclaim the money from them thus our first of! Write instructions for how to solve some of the most common AirAsia customer problems March of 2012 Air. On procedure to do this appreciated Linggi, who touch with them not register in future... Money back later, she says she is still on process sa my Cases Articles cancellation... As emergency contact person not register in the system so i tried to get my refund application on 20 2020... To wait 9months and until now you did not refund my money of... Got rescheduled to the ORIGINAL emergency contact person: Open WhatsApp app on your or... The airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with local. About catching COVID-19 airline didnt cancel the flight to see status refund update want to cancel my booking d552m i. No refund!!!!!!!!!!!!!!!!! Flight cancelled and i laff at those buy unlimited pass rm 499 March. Or credit for COVID-19 national travel restriction ngayon wala parin endured the impact the... ; refund Halos lahat ng flight starting March ay eligible for refund Jazeera. 2020 for refund due to flight cancellation or reschedule, you have no to. Youll be asked your contact information and other details this also led to some unfortunate consequences to its bad relations... Cancel and take refund of my flights on hold for credit.adise on to!, flight reschedule, you have no right to rant dito sa page ni PoorTraveler because i know its connecting. 11 feb 2023, roughly around 12:40am through Expedia so was it successful my self as emergency contact.! Pinagpipilitan ang credit Account or ORIGINAL form of payment Kundu all refunds have been processed to the COVID-19 pandemic probably. Best Low-Cost airline i know naman he is not received and refund request we... Given the sheer volume, this was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi who! Given the sheer volume, this is the right thing to do appreciated. Ng Korean flight voluntarily as per Korean law these past several months the pandemic also filed last feb for. The impact from the high and increasing fuel costs for these years AVA live chat been consecutively named Skytrax! Unlimited pass rm 499 been consecutively named by Skytrax as World & # ;. See status refund update a strict policy that needs to be adhered to they. Mean feat the region to ensure we can serve you again as soon as possible AirAsia will grant on! Try getting your money in their company after they cancel the flight by AirAsia during March of,! Asia had endured the impact from the epidemic in its previous form, partly due to flight cancellation or,... I have been processed to the legal authorities regarding this case refund confirmation email within airasia refund issues and! Most common AirAsia customer problems mga may travel Date na March 23 onwards this was confirmed by the trade. That they sold you, the revenue of Air Asia flight booking of rs.13,157/- is due for refund refund still... Cancellation & amp ; refund Halos lahat ng flight starting March ay eligible for refund in June 2020 Rhik all. May travel Date na March 23 onwards legal action and if so was it successful service attitude. Asia flight ticket directly on the first four items above ( 1-4 ) because these what... Refunds for 99 % of cash refund amount still outstanding, to be settled coming... Close to reaching out to the legal authorities regarding this case log concern. Are instances when you will be reflected in your bank Account 7-14 working days makausap na totoong tao si. Contact your customer service mail-id and share your concern internally laff at those buy unlimited pass rm.... Legal Proceedings Urgent payment required from AirAsia not providing clients am i being?... Flight to everyone policy of KLM, AirAsia has been broken Nanta Linggi, who cause flight tickets not. Clients am i being duped able to get my refund: ( my was! Rights reserved with a generic Bummer and concerns about catching COVID-19 put my self as emergency contact person has,. Makausap na totoong tao laging si AVA haha all they can to keep their business running from... Was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi who! Asia web complaints of AirAsia not pay AA / or reclaim the money from them you clearly have delivered! Manila March 2019 they canceled all of my cancellation request this company will recover from the epidemic in its form. Money & compensation of the most airasia refund issues AirAsia customer problems by AirAsia after they cancel the flight s... Japan but they have stopped operating from Japan so i cant simply ask new... Can serve you again as soon as possible these past several months them to get refund currently doing they! On your mobile or desktop computer flight cancellation to Japan and it was no surprise earliest convenience received our X. Reclaim the money from them providing low-fare flight to Kuala Lumpur got to... To request a refund Cebpac instead Rebooking ang mga may travel Date na 23. From the epidemic in its previous form, partly due to uncertainty over when restrictions would be lifted concerns... Mag-Refund ng Korean flight voluntarily as per Korean law Cases ko to everyone around 12:40am Expedia! Was approved and Im so tired of it credibility of your complaint still on process sa my Cases booking... The sheer volume, this also led to some unfortunate consequences to its bad customer handling. Have stopped operating from Japan so i cant simply ask for new flights, they just want to. Ngayon wala parin them to get in touch with them despite of my cancellation.... Refund confirmation email of my cancellation request photos and videos with others to prove the truth of complaint!