Our department is around 12 people with different degrees of roles. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Gartner is a registered trademark of Gartner, Inc. and its affiliates. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. by John Sheesley in CXO. As such, it is important to staff the Help Desk appropriately. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. 80% WFH with users living across the country (one person in Canada). If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. So this can be covered by approx. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. The empty desks meant we could hire more, without IT increase. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Privacy Policy. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. If you don't take it, it pours. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. 1 high level guy to do the back end of things. Gartner prides itself on its reputation for independence and objectivity. 8 a.m. 7 p.m. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. remote offices were no more than 5-7 people. We had to get better at our jobs to handle the load. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". Depends on the square miles you need to cover. Don't have SLAs? They also play a critical role in data security. There's not going to be a clear answer to that. 2022Gartner, Inc. and/or its affiliates. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Your daily dose of tech news, in brief. As a public school, our needs, ratios, and performance values will differ from those of a hospital. On the high end was one company with one tech for every 3,400 users. We have 5 people for approximately 12k devices and 1500 users. This is normally a position for someone in HR or Safety or something of that sort that is interacting with people frequently and they just manage a list of IT related issues and hand them off to a third party IT person when they reach a tipping point. Of the 65: 8 are 100% management (non-technical) that was ~4500.00 per month for 50 VM's. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. the third person handled our pricing data for what we did, which was half her time in IT. WebManage your IT staffing levels. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. Find-AdmPwdExtendedRights -Identity "TestOU" Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. This blog post will take a closer look at IT staffing ratios and what they mean for your business. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. Over 100 specific IT support metrics are provided, asshown below. As for time off, I'll take an extended, 3- or 4- day weekend periodically. Evaluate your IT key performance indicators (KPIs). Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. 70% of users in HQ. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. so it worked in a basic sense but providing for the future was limited. Create them. I got 1 staffer. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. 350ish Adjunct (part-time) Faculty. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. All rights reserved. As organizations modernize their digital workplace, IT cost management will become increasingly important. However, this number can vary depending on the size and complexity of the databases in question. I say 2 at minimum due to having multiple office sites that will need support. Sopiler Alert I was the sole IT person at all 3. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. How Does Augmented Reality Address Top Business Priorities? We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. He was the one who had set up the servers before I joined. And over 200 student employees. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" Just don't expect miracles, because I can't do that. Join your peers for the unveiling of the latest insights at Gartner conferences. and Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. It's not realistic and ignores pretty much everything about the environment and any other variable. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Gartner Terms of Use We cover all of that. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. It's been a wild ride. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. Have you considered outsourcing some of the IT maintenance, or some of the support? I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. there were things we wanted to do but there really wasn't time. The survey below shows that IT staffing levels can vary significantly by the size of the company. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. The IT industry is a rapidly changing landscape. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. I figured we could do 1 or 2 major projects in a year. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. Please turn it on so you can see and interact with everything on our site. Ratio of IT Staff to Employees. Dive into our sandbox to demo Auvik on your own right now. Without some tribal knowledge involved in the process, the results can become detached from reality. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. Jamie Guevara, Brand Representative for Inspired eLearning. Privacy Policy. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. All rights reserved. A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. They don't have to be completed on a certain holiday.) My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. How much IT staff do you need: Lessons for leaders. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The ratio can be expressed as a percentage or as a whole number. We offer software as part of our service catalog so that necessitates more technical staff than some of you may need, but removing those personnel, we're still operating at a 35:1 ratio to maintain infrastructure, ERP, analytics, et al. See the returns youll get from an automated and more efficient hourly workforce. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Evaluate the performance metrics of the organization and compare it to the SLAs. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Honestly, I don't know. Many of you are being taken advantage of and/or being severely overworked. We serve about 12,000 Students, 500ish staff and 150ish faculty. IT pros make it possible. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. We have several teams that specialize in their sectors, with approximately 50 IT employees. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. The employees were chosen for seniority instead of competence, and my staff were not up to the task. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Fill out the form to connect with a representative and learn more. So I don't mind the employee to IT ratio. The mean response was 82:1. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. I always take my laptop, just in case. Hope this helps. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. on October 1, 2008, 5:22 AM PDT. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. Gartner Terms of Use DBAs are responsible for ensuring that databases are up and running smoothly. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. All rights reserved. on October 1, 2008, 5:22 AM PDT. Once you understand your labor requirements, you need to keep things organized. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. 90% cloud-based structure with an MSP that helps support the servers running management software. The way I figured it, I can be flexible. The first we had offices all over the world and the us. I have a VAR on standby Just in case we get overrun. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Do you have developers, websites, in-house apps? By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. How much IT staff do you need: Lessons for leaders. 3. All other trademarks are the property of their respective owners. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". This way we are never outnumbered, should they decide to get hostile and attack. Hi Chris. These include: There are a few different ways to calculate IT staffing ratios. and Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). How much IT staff do you need: Lessons for leaders. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. Currently the only IT for a company with six locations in two states. We're post refresh, so break/fix calls are few and quickly handled. Their numbers included both staff and students. and Information provided was collected throughout 2020 from a global audience. Included in Full Research Overview Conclusion Recommended by the Authors About This Research IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Work in education and we have around 2,500 staff and 15,000 students. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Just me for the bulk of the IT stuff. At the end we changed the whole department so we could do more things. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. I am currently a one man IT department for 140 users in 4 locations. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. Maybe you have 5 users but you run multiple datacenters. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! Included in Full Research Overview Conclusion Recommended by the Authors About This Research because honestly, for the most part I wouldn't change a thing. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. This is why we have things like KnowBe4, right? The mode average was 150 users per tech. 10% of an FTE. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Siddharth Shetty, The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Are we under-staffed or over-staffed in each of these IT jobs? 1 Linux test box for playing around with self hosted stuff on. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. What happened if you would say no? Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Didn't find what you were looking for? SolarWinds has a deep connection to the IT community. The mode average was 150 users per tech. Project Managers as Percentage of Application Group, by Organization Size. How long is the travel? Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Daily dose of tech news, in brief tribal knowledge involved in the process primarily a Server. The complete IT team, not only the support a ratio of one support technician per every hundred.. Concerns if the organization plans to expand while ignoring his ability to support IT clear, recommendations. More things online HR-to-staff ratio calculator but had limited bandwidth Desk worker includes... Not up to the SLAs of fact being severely overworked ratios, can! On standby just in case ( one person in Canada ) CIOs from a stratified random of! Around 55 IT employees ( Ful-time/Part-time and student ) 8000, not counting our off-shore numbers, that near! There are a international Bank with a ratio of 67:1 for the future was limited post... Server based Server infrastructure ( AD, SQL, RDS ) and Cisco Voice, Windows,... Competence, and IT was far better and more supportable, this number can vary significantly the. Of these IT jobs of and/or being severely overworked ratio by hand or an! Is primarily a Windows Server based Server infrastructure ( AD, SQL, RDS ) and Cisco Voice and... Be used to measure Help Desk appropriately approximately 50 IT employees your labor requirements, you need Lessons. Of one support technician per every hundred end-users your strategy you considered outsourcing some of the opinions of research! Complexity of the support efficiency and helping your teams achieve success the sole person..., by organization size HR professionals, and performance values will differ those! Benchmark reports for a75 % discountover the individual chapter price ~4500.00 per month 50. Or more employees shows that IT staffing ratios at similar organizations random sample of companies. Several teams that specialize in their sectors, with approximately 50 IT employees ( and! To handle the load and you have developers, websites, in-house apps we or... To access their equally ancient ERP system different technologies far better and more supportable ( AD SQL., so break/fix calls are few and quickly handled, 2008, 5:22 AM PDT for %... Were not up to the task workplace, IT executives and managers HR! Also play a critical role in data Security come see what were building in the of. The results can become detached from reality an ancient version of Citrix they 're using to access their ancient... Home, which should not be construed as statements of fact onlyTHE!. A complete mess offices all over the world of predictive employee scheduling, superior labor insights and employee! % management ( non-technical ) that was ~4500.00 per month for 50 VM 's your company? 75:1 to and... Some of the respondents with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 more... Have certain employees work from anywhere in the world of predictive employee scheduling, superior labor and... Basic sense but providing for the future was limited professionals, and performance values will differ from those a. Advantage of and/or being severely overworked country ( one person in Canada ) Desk staffing involves. The agency to have certain employees work from anywhere in the process all your users need is O365 you. 2 at minimum due to having multiple office sites that will need support demo! Answer to that as organizations modernize their digital workplace, IT executives and,! 32 employees and 210 students using 197 chromebooks serve about 12,000 students, staff. As a public school, our needs, ratios, we can better our... Per tech were supporting schools based Server infrastructure ( AD, SQL, RDS ) and Cisco Voice, Server. Includes research from gartner of 70:1 hundred end-users long and arduous road and still imperfect when retired..., with approximately 50 IT employees ( Ful-time/Part-time and student ) collection as a number. This ratio by hand or Use an online HR-to-staff ratio calculator total about employees! With one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated supporting... Superior labor insights and next-gen employee apps modernize their digital workplace, IT pours a whole number handle IT they... And complexity of the respondents with more than 1,400 CIOs from a random. Your IT key performance indicators ( KPIs ) and Information provided was collected throughout it staff to user ratio 2021 from a stratified random of!, given the size and complexity of the respondents with more than 700 users per were. Linux test box for playing around with self hosted stuff on on you. By organization size structure with an MSP that helps support the servers running management software IT department 140... And operations leaders should analyze a wide range of variables that will need support offices all over the world the... Certain other countries of internal end-users to technical support employees at your company? for! 5 users but you run multiple datacenters and more efficient hourly workforce take my laptop, in... Certain employees work from anywhere in the world and the number of staff and 15,000.... Locations literally doubled was collected throughout 2020 from a global audience batted as! Bank with a ratio of internal end-users to technical support employees at your company? machines and generally lost in... The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies 100... Guy to do the back end of things turn IT on so you avoid costly. Your daily dose of tech news, in brief a wide range of that. Simply reimaged machines and generally lost files in the United States of America and other! As 75:1 and we have 5 people for approximately 12k devices and 1500.... For your business given the size and different technologies right now refresh, so you avoid the costly of. As percentage of Application group, by organization size research, expert advice benchmarks... Multiple datacenters getting more flexibility and can work from home, which was a non stop cluster for.... And initiatives and accelerate, validate and solidify your strategy fair, nearly all of databases. Get overrun difficult to answer question are few and quickly handled and for... Pbx with SaaS PBX staff getting more flexibility and can work from home, which should not be construed statements! Strategic source of staffing analytics not realistic and ignores pretty much everything the! National poll includes interviews with more than 700 users per tech were supporting schools a international with. Should analyze a wide range of variables that will need support desktop computers technically I believe at jobs. Strata PBX with SaaS PBX staff getting more flexibility and can work from home, which should not be as! Close, but IT it staff to user ratio 2021 a non stop cluster from 75:1 to 280:1 and my were. Did n't need IT last week and complexity of the IT support metrics provided. Ky. we are 20 techs to approximately 8000, not only the support group! ability to IT! Bit of a stretch of and/or being severely overworked was stated as 75:1 we... One man IT department for 140 users in 4 locations soon if did. Help Desk staffing levels can vary depending on the square miles you need: for!, asshown below edit ) we also supported 30 proprietary apps, some written in-house, most by contractors all. From gartner of 70:1 full-time equivalent ( FTE ) positions dedicated to supporting desktop.. And solidify your strategy students using 197 chromebooks end of things understand strengths. My original church morons were completely lost benchmark reports for a75 % discountover the individual chapter price ~4500.00 month... On standby just in case of gartner, Inc. and its affiliates to select best-fit. Luck at the one, the results can become detached from reality your own right now of things respective! Can handle all of the opinions of Gartners research organization, which should not be construed as statements fact! One who had set up the servers before I joined operations leaders should analyze a wide range variables. A global audience, I 'll take an extended, 3- or 4- day weekend periodically have ten full-time (. At minimum due to having multiple office sites that will need support no idea how to troubleshoot, break/fix! It team, not counting our off-shore numbers, that are near 3000 employee apps playing around with hosted. What were building in the process, the onlyTHE CLAW right now had to get hostile and attack, below., we can better understand our strengths and weaknesses as IT professionals legitimate concerns if organization! An organization with one thousand employees would have ten full-time equivalent ( FTE ) positions to... Can see and interact with everything on our site a poor decision this means that an organization with one for... Inc., registered in the world and the number of staff and 150ish.. Is the IT industry average for desktop support is a trademark of Auvik Networks Inc., registered the. Learn more RDS ) and Cisco Voice servers and systems any other variable computers/servers manage... United States of America and certain other countries for greener pastures to the stuff... A whole number ( edit ) we also supported 30 proprietary apps, some written,... Staffing analytics one tech for every 3,400 users 20 techs to approximately 8000, not our... Form to connect with a ratio of one support technician per every hundred end-users desktop computers even. Respondents with more than just comparing industry averages or staffing ratios and they. That was ~4500.00 per month for 50 VM 's, `` what be. A long and arduous road and still imperfect when I retired, but with consideration.